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Retail Service Supervisor
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at B&M Retail. As a key member of our store operations team, you will play a vital role in ensuring that our customers receive exceptional service and that our store runs smoothly and efficiently.
Key Responsibilities:
- Support the Customer Service Manager in leading the customer service team and ensuring that our customers receive the highest level of service.
- Oversee the day-to-day operations of the store, including the cash office and checkout area.
- Develop and implement processes to improve customer satisfaction and loyalty.
- Provide coaching and training to colleagues to ensure they have the skills and knowledge needed to deliver exceptional customer service.
- Monitor and report on customer feedback and sales performance.
- Work closely with the store management team to achieve business objectives and improve store performance.
Requirements:
- Proven experience in a customer-facing role, preferably in a retail environment.
- Strong leadership and communication skills.
- Ability to work flexibly and adapt to changing priorities.
- Excellent problem-solving and analytical skills.
- Experience of working in a fast-paced environment and meeting deadlines.
About B&M Retail:
B&M Retail is one of the UK's fastest-growing retailers, with a strong focus on customer service and community engagement. We offer a range of exciting career opportunities and a supportive work environment that encourages professional growth and development.
