Customer Service Specialist

7 months ago


Cardiff, United Kingdom Legal & General Full time

Your role at a glance

Our teams are made up of professionals from different backgrounds including care, nursing, retail, hospitality, and teaching.

**We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get**:

- You’ll have the opportunity to participate in our annual, performance-related bonus scheme (discretionary)
- As your skillset grows, it’s possible your earning potential will too.
- 25 days holiday, plus bank holidays, 26 days after 2 years’ service. You can also buy and sell holiday.
- We give colleagues a 5% company pension contribution, plus match up to a further 5% of your personal contribution.
- Life assurance x8 of your annual salary.
- Free individual private medical insurance. You can also add your dependants on for a small cost.
- Recommend L&G as a great place to work and earn £500-£3500 if someone you know joins us.
- A variety of company share schemes, discounts at a huge range of high street stores and on our own products.
- We strongly believe in supporting our employees’ chosen charities, so we'll match money that you raise up to £5000.

What you'll be doing
- You’ll be talking to colleagues and customers regularly. You’ll talk to customers on the phone as well as complete associated administrative tasks. You will be responsible for managing your own caseload of sensitive claims.
- For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General.
- Ensure all appropriate legislative, regulatory and internal process & procedure knowledge is fully understood.
- Our Customer Care Consultants support customers during the entirety of the annuity lifecycle. They help setup annuities and support customers during their retirement journey. You will be speaking to customers or their loved ones in the instance a claim needs to be made, due to serious illness or bereavement. You’ll put the customer at the heart of everything you do.
- What’s an annuity? A fixed amount of money that customers will get every year for the rest of their life.

What we're looking for
- The skills below are important to us. Rest be assured, we will show you the L&G way. You’ll be in induction for a couple of weeks so, you’ll have the tools you need before you start helping our customers and clients.
- People who love helping people
- Strong communication and administration skills and passion to support customers, whatever their personal circumstances. Given the nature of some of the calls we receive, its important you’re authentic and empathetic.
- Confidence in using a desktop or laptop and experienced in using MS Office.

**Benefits**:
When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave.

You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of - both for our own products and at a range of high street stores and online offerings.

About L&G
The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

About the business area
For nearly 200 years we have provided financial services to customers across the UK, and now the US. As one of Europe’s largest insurance and asset management groups, with over £1 trillion in assets, we are experts in safeguarding people’s financial futures. Our ambitions a



  • Cardiff, Cardiff, United Kingdom Sunil Goel & Associates, CAs Full time

    We are seeking a Customer Service Specialist to join our team in Cardiff, providing exceptional support to victims and witnesses of crime.About the Role:This is an exciting opportunity to work with a focus on customer service and care, ensuring that our clients receive the highest level of support. You will be responsible for undertaking risk and needs...


  • Cardiff, Cardiff, United Kingdom Maximus Full time

    Maximus: Delivering Exceptional Client Services\Are you a customer-focused individual looking to make a difference in people's lives? We are seeking a Customer Service Specialist to join our team at Maximus, providing top-notch support to our clients.\The successful candidate will have excellent communication and interpersonal skills, with the ability to...


  • Cardiff, United Kingdom Sytner Full time

    At Sytner BMW Cardiff, we're seeking a talented Customer Service Specialist to join our team. As a key member of our service department, you'll play a vital role in delivering exceptional customer care and ensuring seamless interactions between our customers and the workshop.About the RoleWe're looking for an organised and administrative skilled individual...


  • Cardiff, United Kingdom Pin Point Recruitment Full time

    We are seeking a Customer Service Specialist to join our team in Cardiff. As a key member of our sales team, you will be responsible for providing excellent customer service and support to our customers.The ideal candidate will have excellent customer service skills, with the ability to build strong relationships with customers and internal stakeholders....


  • Cardiff, Cardiff, United Kingdom Maximus Full time

    Maximus is a global organisation that delivers health and employment services to millions of people every year. We are seeking a Customer Service and Support Specialist to join our team in the UK.The ideal candidate will provide an exceptional level of service to our service users, working with various organisations from charity, third sector, and government...


  • Cardiff, Cardiff, United Kingdom Maximus Full time

    About the RoleWe are seeking a highly skilled Customer Service Support Specialist to join our team at Maximus. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and working in a fast-paced environment.As a Customer Service Support Specialist, you will be responsible for providing timely and...


  • Cardiff, United Kingdom Sellick Partnership Full time

    Job Description:We are seeking an experienced Customer Service Specialist to join our team as a Careline Administrator. As a key member of our client's 24/7 support service, you will be responsible for providing clear, accurate, and meaningful advice to customers via phone calls. This role requires strong communication skills, empathy, and the ability to...

  • Customer Advisor

    3 weeks ago


    Cardiff, United Kingdom Blue Arrow Customer Success Hub Full time

    Position: Customer AdvisorLocation: Onsite for the 1st 8 weeks then Hybrid.Working 2 days in the office.Site: Located in Cardiff - CF15 7QUSalary: £11.44phHours: Full Time 37.5 hours per week, Monday to FridayShifts: 09:00 - 17:00 with 30 minutes lunch (unpaid) and 2x 15 minutes breaks (paid).Some flexibility maybe required to work until 17:15.Start date:...


  • Cardiff, Cardiff, United Kingdom Vape Escape Full time

    Job Description:We are looking for a highly skilled and motivated Sales Specialist to join our team at Vape Escape. As a Sales Specialist, you will be responsible for delivering an outstanding customer experience, meeting sales targets, and contributing to the overall success of the store. This is an excellent opportunity to join a fast-growing business with...


  • Cardiff, United Kingdom Tandem Bank Full time

    **About us** At Tandem Bank we have a shared passion and purpose to offer customers a fairer, greener way to manage their money. We want to work with our customers to play a powerful part in helping reduce our environmental impact and build a more sustainable future for our planet. Together, we are creating a powerful new force which will pioneer smart,...

  • Service Desk Analyst

    3 weeks ago


    Cardiff, United Kingdom Hays Specialist Recruitment Full time

    Service Desk Analyst Contract - Paying £140 Per Day, Inside IR35, Based near Cardiff (On site working), 3 Month Contract, To Start ASAPYour new company You will be working with a leading organisation that is based in South Wales. Your new role Working as a Service Desk Analyst, you will provide technical support and troubleshooting assistance to end-users,...


  • Cardiff, Cardiff, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Cardiff, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...


  • Cardiff, Cardiff, United Kingdom Tesco Full time

    About Our StoreTesco Cardiff Mermaid Quay is a vibrant and bustling store, located in the heart of Cardiff. We are committed to providing an exceptional shopping experience for our customers, with a wide range of products and services available.Our TeamWe are a close-knit team, dedicated to delivering outstanding service and supporting each other to achieve...


  • Cardiff, United Kingdom Yolk Recruitment Full time

    **Customer Service Representative** *** Yolk Recruitment are working with a leading financial services company on the outskirts of Cardiff to help them find friendly and driven Customer Service Advisors to join their small team that supports their customers with account queries. This company are a dynamic and innovative force that's transforming the way...


  • Cardiff, United Kingdom Dun & Bradstreet Full time

    **Why We Work at Dun & Bradstreet** Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn...


  • Cardiff, United Kingdom Yolk Recruitment Full time

    **Are you passionate about helping customers?** **Do you have experience working directly with customers, either in the retail or hospitality sector, and are now eager to transition into a role that offers diverse opportunities in the financial services industry? Then keep reading...** ***Yolk Recruitment are working with a leading financial services...


  • Cardiff, United Kingdom Yolk Recruitment Full time

    **Customer Support Advisor** Yolk Recruitment are working closely with an insurance company based on the outskirts of Cardiff, to find a friendly and driven Customer Service Advisor to join their team. In this position you will be responsible for ensuring their customers have the best experience whilst searching for the perfect Insurance Policy. **What...


  • Cardiff, Cardiff, United Kingdom Volunteer Cardiff Full time

    Cerebral Palsy Cymru is a national centre of excellence that provides therapy sessions from our children's centre in Llanishen, Cardiff, and in the community across Wales. As a Customer Service Volunteer, you will contribute to a meaningful cause by delivering outstanding customer service to our clients.Your responsibilities will include handling post, cash...


  • Cardiff, United Kingdom Maximus Services, LLC Full time

    **Description & Requirements** **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services...


  • Cardiff, United Kingdom MAXIMUS Full time

    Introduction: **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability...