Customer Service Specialist

3 weeks ago


Cardiff, United Kingdom Sytner Full time

At Sytner BMW Cardiff, we're seeking a talented Customer Service Specialist to join our team. As a key member of our service department, you'll play a vital role in delivering exceptional customer care and ensuring seamless interactions between our customers and the workshop.

About the Role

We're looking for an organised and administrative skilled individual with a passion for delivering high levels of customer satisfaction in a fast-paced environment. With excellent communication skills and a friendly approach, you'll build strong relationships with our customers and provide tailored advice on our products and services.

Apart from your outstanding customer care skills, you'll also be responsible for liaising with technicians and workshop control to ensure vehicles are ready on time. Your ability to work well under pressure, think critically, and prioritise tasks will be essential in this role.

In return for your hard work and dedication, we offer a competitive salary of £25,000 - £30,000 per annum, depending on experience. Our benefits package includes enhanced holiday entitlement, industry-leading maternity and paternity pay, career development opportunities, and recognition of long service every 5 years.



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