Retail Service Supervisor

7 days ago


County Down, United Kingdom B&M Retail Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at B&M Retail. As a key member of our store operations team, you will play a vital role in ensuring that our customers receive exceptional service and that our store runs smoothly and efficiently.

Key Responsibilities:

  • Support the Customer Service Manager in leading the customer service team and ensuring that our customers receive the highest level of service.
  • Oversee the day-to-day operations of the store, including the cash office and checkout area.
  • Develop and implement processes to improve customer satisfaction and loyalty.
  • Provide coaching and training to colleagues to ensure they have the skills and knowledge needed to deliver exceptional customer service.
  • Monitor and report on customer feedback and sales performance.
  • Work closely with the store management team to achieve business objectives and improve store performance.

Requirements:

  • Proven experience in a customer-facing role, preferably in a retail environment.
  • Strong leadership and communication skills.
  • Ability to work flexibly and adapt to changing priorities.
  • Excellent problem-solving and analytical skills.
  • Experience of working in a fast-paced environment and meeting deadlines.

About B&M Retail:

B&M Retail is one of the UK's fastest-growing retailers, with a strong focus on customer service and community engagement. We offer a range of exciting career opportunities and a supportive work environment that encourages professional growth and development.



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