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Store Operations Manager

2 months ago

County Down, United Kingdom B&M Retail Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at B&M Retail. As a key member of our store operations team, you will play a vital role in ensuring that our customers receive exceptional service and that our store runs smoothly and efficiently.

Key Responsibilities:

  • Support the Customer Service Manager in leading the customer service team and ensuring that our customers receive the highest level of service.
  • Oversee the day-to-day operations of the store, including the cash office and checkout area.
  • Develop and implement processes to improve customer satisfaction and loyalty.
  • Provide coaching and training to colleagues to ensure they have the skills and knowledge needed to deliver exceptional customer service.
  • Monitor and analyze sales data to identify trends and opportunities for growth.
  • Work closely with the store management team to achieve sales and profitability targets.
  • Ensure that the store is merchandised to provide a welcoming and engaging customer environment.
  • Protect and safeguard the company's assets and maintain a safe and secure working environment.

Requirements:

  • Proven experience in a supervisory or management role in a fast-paced retail environment.
  • Strong numerical and problem-solving skills.
  • A flexible approach and a 'can-do' attitude.
  • The ability to think on your feet and make sound decisions in a fast-paced environment.
  • Excellent communication and interpersonal skills.

About B&M Retail:

B&M Retail is one of the UK's fastest-growing retailers, with a strong focus on customer service and a commitment to excellence in all aspects of our business. We offer a range of exciting retail careers and provide fantastic on-the-job training opportunities. If you are looking to fast-track your career in a dynamic and growing business, we would love to hear from you.