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Complaints Handler

3 months ago

Birmingham, United Kingdom AJ FOX COMPLIANCE Full time

Are you an experienced complaints handler who has worked at a regulated firm? We are hiring a Complaints Advisor to join a Top 50 UK Law Firm This is a hybrid role which will be based in their Birmingham office.


In this role you will be exposed to a broad range of compliance matters including Data Protection, SRA and FCA regulations. The successful candidate will have excellent communication and organisation skills.


Some of the duties include:

  • Liaising with fee earners to investigate complaints
  • Advise on complaints handling to ensure compliance with policies, procedures and regulatory obligations
  • Review and update policies and procedures
  • Provide support to colleagues dealing with Professional Indemnity Insurance
  • Report on third-party complaints and carry out cause analysis


Please apply with a copy of your CV to be considered for this opportunity Thank you.


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