Motor Claims Handling Supervisor

7 months ago

Birmingham, United Kingdom DAC Beachcroft Full time

**What you will do** Through effective management, supervision and coaching of claims handlers, to be accountable for the following:

- Ensuring files are run pro-actively and effectively to conclusion by the relevant handler, with appropriate deadlines met.
- Ensuring that handlers work effectively to meet the needs of the clients and the commercial requirements of the firm, driving high performance and addressing any performance concerns or conduct issues
- Ensuring any client complaint, emerging risk or compliance issues within a case are identified, addressed and escalated to the Team Manager within required timescales, as well as ensuring that relevant learning points are highlighted and actioned
- Direct line management for a team of claims handlers, including responsibility for
- Performance review discussions,
- Absence management, including conducting return to work interviews
- Cascading and communicating information
- Induction of new starters
- Motivating and engaging claims handlers, as well as overseeing their personal well-being in the workplace
- Identifying and recognising positive performance and behaviours
- Escalating successes, concerns or issues to the Team Manager in a timely manner
- Managing performance concerns for individual handlers within their sub-team,
- Responsible for the induction of new joiners and ongoing technical development of handlers, including supporting the Claims Solutions Group Academy
- Championing CSG strategic and innovation initiatives within the team, such as customer care and KYOTO

**Who you are** Previous supervision and / or team management experience is advantageous
- Sufficient technical ability to supervise the allocated sub-team
- A high level of personal compliance with DAC Beachcroft Group protocols and procedures
- A high level of personal compliance with client SLAs, protocols and KPIs
- Evidence of successful achievement of own objectives
- Evidence of commercial acumen
- Evidence of effective people management skills including the ability to motivate, coach and mentor team members at all levels
- Organised and able to handle multiple demands and deadlines simultaneously
- Able to communicate confidently orally and in writing at all levels
- Must have previous experience and knowledge of handling motor cases, experience of dealing with personal injury (OIC and MOJ Portals) as well as credit hire cases.
- Demonstrates alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).

**About DAC Beachcroft**
We are a leading international legal business with over 2,900 colleagues and a diverse range of capabilities. We have 11 offices in the UK as well as offices in Dublin, Madrid, Paris, Milan, Rome, Singapore, Argentina Chile, Colombia, Mexico and Miami. We also have associations/alliances with firms in Malaysia, Brazil, Peru, Central America, the USA, Australia and Germany.

**What you need to know about applying

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