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Service now Architect
4 months ago
Job Description:
Expertise required:
Solid experience with SNOW, especially in functional and operational modules such as VA, HR, and IRMS. Ability to lead expansion and integration projects.
ServiceNow Architecture Design:
Design and architect scalable and robust ServiceNow solutions to meet business requirements and objectives.
Define and implement best practices for ServiceNow configuration, customization, and development.
Module Expertise:
Serve as a subject matter expert (SME) in ServiceNow functional and operational modules, including Virtual Agent (VA), Human Resources (HR), and Incident Response Management System (IRMS).
Provide guidance and support to internal teams on module configuration, workflows, and integrations.
Expansion Projects:
Lead expansion initiatives to deploy new ServiceNow modules or functionalities to support evolving business needs.
Collaborate with stakeholders to gather requirements, define project scope, and develop implementation plans.
Integration Projects:
Architect and implement integrations between ServiceNow and other enterprise systems, applications, and tools.
Ensure seamless data flow and synchronization between ServiceNow and external platforms.
Customization and Development:
Oversee the customization and development of ServiceNow applications, scripts, and workflows to extend platform capabilities.
Review and optimize existing configurations to enhance performance, usability, and maintainability.
Technical Leadership:
Provide technical leadership and mentorship to ServiceNow development teams, guiding them in best practices and methodologies.
Conduct code reviews, identify areas for improvement, and drive continuous enhancement of development standards.
Documentation and Training:
Create and maintain technical documentation, including architecture diagrams, design specifications, and configuration guides.
Deliver training sessions and workshops to educate end-users and administrators on ServiceNow features and functionality.
Additional inputs:
Extensive experience working with ServiceNow platform, with a focus on architecture design and implementation.
Strong expertise in ServiceNow functional and operational modules such as Virtual Agent (VA), Human Resources (HR), and Incident Response Management System (IRMS).
Proven track record of leading expansion and integration projects within the ServiceNow environment.
Hands-on experience with ServiceNow customization, development, and scripting (JavaScript, Glide).
Proficiency in ServiceNow administration, including user management, permissions, and security.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
ServiceNow certifications such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified System Administrator (CSA) preferred.
