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Senior Solutions and Implementations Manager
3 months ago
Location: London
Department: Digital Interact (DI) Technology Team
Reports to: Global Head of Customer Success
Why choose Tag?
We are the long-standing, production partner of choice that has helped brands across borders and cultures for over half a century achieve their business goals. With 2,700 experts in 29 countries across the world, we are a global team of collaborators, innovators, and motivators.
We pride ourselves on creating empowering, safe, and supportive environments for all our employees, regardless of race, gender, sexual orientation, ability, or any other defining factor. We embrace difference through diversity of thought, experience, and expertise to maximise potential and bring the greatest benefits for our people and our clients.
We can’t bring big ideas to life without exceptional people. At Tag, we respect individuality and the power of the collective. We want people to be themselves, unafraid to voice ideas, no matter how big they are or who they come from.
In June 2023, Tag was acquired by dentsu Group, Inc, though we remain a distinct brand that is led by David Kassler, Tag Global CEO, headquartered in London. As dentsu’s acquisition of Tag significantly expands content delivery capabilities, Tag’s expertise to deliver personalized, omnichannel content in real-time and at-scale for clients remains unparalleled across the entire customer journey, unlocking marketing effectiveness and efficiency.
Tag and dentsu bring together our innovation and technology infrastructure to help solve clients’ toughest challenges. United in business acumen, we share similar core values, company culture, and embrace a vision “to be at the forefront of people-centric transformations that shape society”.
dentsu was founded over 120 years ago and proudly counts nearly 72,000 employees around the world.
Job Description
We are seeking a dynamic and experienced Senior Solutions and Implementations Manager to join our Digital Interact (DI) marketing technology ecosystem team. This role is pivotal in driving the growth of our DI platform by leading clients through the discovery, solution, and implementation processes. The ideal candidate will have a strong background in digital marketing technology, excellent client management skills, and a proven track record of successfully implementing technology solutions.
Responsibilities
1. Client Engagement and Discovery:
- Collaborate with clients to understand their business needs, objectives, and challenges.
- Conduct comprehensive discovery sessions to gather detailed requirements and identify opportunities for technology solutions.
- Build strong, trust-based relationships with clients to ensure alignment and satisfaction.
2. Solution Design and Strategy:
- Develop tailored solutions that leverage the DI platform to address client needs and objectives.
- Create detailed implementation plans, including timelines, resources, and budget requirements.
- Work closely with internal teams (e.g., product development, sales, marketing) to ensure cohesive strategy and execution.
3. Implementation and Project Management:
- Lead the end-to-end implementation process, ensuring projects are delivered on time, within scope, and on budget.
- Oversee project teams, including assigning tasks, monitoring progress, and providing guidance and support.
- Conduct regular status updates and communicate effectively with all stakeholders.
4. Continuous Improvement and Growth:
- Analyse project outcomes to identify areas for improvement and implement best practices.
- Stay updated on industry trends, emerging technologies, and competitive landscape to drive innovation within the DI platform.
- Contribute to the development of new services and enhancements to existing offerings.
Qualifications:
- Bachelor's degree in Business, Marketing, Information Technology, or related field.
- Minimum of 7 years of experience in solutions implementation, project management, or related roles within the digital marketing technology space.
- Strong understanding of marketing technology platforms, including CRM, CMS, analytics, and automation tools.
- Proven track record of successfully managing and delivering complex technology projects.
- Exceptional client management and communication skills.
- Ability to think strategically and creatively to develop innovative solutions.
- Strong leadership and team management abilities.
- PMP or similar project management certification is a plus.
As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.
