Head of E-Commerce

3 weeks ago

London, United Kingdom Creed Full time

About the House of Creed

The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.


About the role

The House of Creed is looking for an exceptional eCommerce leader to drive Creeds eCommerce growth across the UK and EU.

This role requires a holistic view of eCommerce, blending strategic vision and operational excellence to create seamless, engaging online experiences that drive customer loyalty and commercial objectives.


Purpose of the role

The Head of E-Commerce (UK & EU) will lead and manage the online sales, marketing, and operations for Creed eCommerce across the UK and EU. The role is responsible for developing and executing e-commerce strategies to drive revenue, enhance customer experience, and grow the brand’s online presence.

Working closely with cross-functional teams (Marketing, Commercial and Ops), this individual will optimise the sites (shopify plus platform), lead the digital acquisition & CRM strategy and oversee all aspects of the customer journey.

This position requires a deep understanding of all aspects of eCommerce, particularly agency management and customer acquisition, along with the ability to lead and motivate the UK/EU ecommerce team in delivering to target.


Line of reporting

UK MD/ Global Digital Director


Responsibilities

E-Commerce Strategy

  • Develop and implement a tailored e-commerce strategy for the UK & EU markets to drive online sales, customer acquisition, and brand growth.
  • Ensure alignment of the UK/EU e-commerce strategy with global objectives, balancing brand consistency with local market nuances.
  • Define clear performance goals (e.g., traffic growth, conversion rates, customer retention) and ensure they are met or exceeded.
  • Stay ahead of digital trends in the UK & EU, continuously refining strategies to maintain a competitive edge.

P&L & Financial Management

  • Own and manage the market P&L, focusing on maximizing revenue while maintaining profitability.
  • Manage budgets, ensuring efficient allocation of resources across digital marketing, technology, and fulfillment.
  • Set and track KPIs such as sales growth, conversion rates and average order value to continually monitor business health.

Digital Marketing & Acquisition

  • Manage the UK media agency relationship to ensure implementation of optimal performance marketing activity aligned with local market marketing and PR activations
  • Drive traffic to the website through an efficient combination of SEM practices

CRM and Retention

  • Oversee the development and delivery of a comprehensive CRM strategy to reach key KPI’s including Repeat Purchase and CLTV
  • Continually seek to improve the end-to-end digital customer journey including post-purchase engagement.
  • Oversee the management of the UK Customer Service team, ensuring our service offering to customers online and via phone is in line with the expectations of a luxury brand.

Supply Chain & Fulfillment Optimisation

  • Work closely with logistics and supply chain teams to ensure timely and cost-efficient delivery of products across the UK & EU markets. Constantly striving to improve last mile delivery and returns.

Team Leadership & Collaboration

  • Lead and manage a regional e-commerce department of 9, fostering a culture of excellence, innovation, and collaboration.
  • Collaborate with cross-functional teams including global digital, marketing, operations, and IT to drive business objectives.

Analytics & Performance Tracking

  • Produce reports and dashboards for senior management, providing clear insights into sales performance, marketing ROI, and customer behavior trends.
  • Use data to continuously refine the online customer journey, focusing on user experience and conversion optimization.
  • Continually monitor the customer and commercial deliverables to ensure both are on a positive trajectory.

Essential Skills & Experience

  • Minimum 5+ years of e-commerce management positions.
  • Proven track record of leading e-commerce initiatives that drive revenue growth and improve customer experience.
  • Expertise in digital marketing channels, including paid media, SEO and email marketing.
  • Proven track record of cross-function stakeholder management (Ops, Marketing, Finance and IT)
  • Leadership & team building experience: Exceptional leadership skills with the ability to inspire, develop, and manage teams.
  • Customer-centric approach: A passion for delivering outstanding customer experiences, particularly in the premium/ luxury space.
  • Experienced with platforms like Shopify, Gorgias, Ometria and analytics tools such as Google Analytics
  • Experience of both the UK and EU markets an advantage.
  • Experience in luxury goods or premium brands an advantage, but not essential.

This role presents a unique opportunity to drive growth for a luxury fragrance brand across the UK and European markets.

In return you will receive a competitive salary and benefits package, along with product allowance and 25 days holiday.


Location

This role is hybrid, split WFH/ based in the London head office in London (EC1)

  • Head of E-Commerce Strategist

    4 weeks ago

    London, Greater London, United Kingdom HeadX Full time

    Head of E-Commerce StrategistAt HeadX, we're looking for a seasoned e-commerce professional to join our team as a Head of E-Commerce Strategist. In this role, you will be responsible for driving the growth of our e-commerce business through strategic planning, execution, and optimization.Key Responsibilities:Develop and implement e-commerce strategies to...

  • Head of E-Commerce Operations

    1 week ago

    London, Greater London, United Kingdom Jaded London Full time

    About the JobWe're looking for a talented Head of E-Commerce Operations to join our team at Jaded London. As a key member of our e-commerce team, you will play a critical role in driving our online sales growth and improving customer engagement.About YouTo succeed in this role, you'll need to have a deep understanding of e-commerce operations, with...

  • E-Commerce Concessions Manager

    2 weeks ago

    London, Greater London, United Kingdom Head Office Full time

    About the Role:We are seeking an experienced E-Commerce Concessions Manager to join our Head Office team in South-West London. The successful candidate will be responsible for supporting the delivery of planned sales targets through the management of product launches and trade performance.Key Responsibilities:Product Launch:Own the product data and asset...

  • Head of E-commerce

    5 months ago

    London, United Kingdom Loci Full time

    LØCI is a British lifestyle brand with a global vision, combining style & purpose through the creation of luxury vegan products. Launched in 2021, the brand has enjoyed exciting growth and a strong celebrity following. This growth trajectory now means that LØCI is looking to strengthen and push on to the next stage. **Role: Head of E-commerce** In a...

  • Head of E-commerce

    6 months ago

    London, United Kingdom Loci Full time

    LØCI is a British lifestyle brand with a global vision, combining style & purpose through the creation of luxury vegan products. Launched in 2021, the brand has enjoyed exciting growth and a strong celebrity following. This growth trajectory now means that LØCI is looking to strengthen and push on to the next stage. **Role: Head of E-commerce** In a...

  • E-commerce Merchandiser

    6 months ago

    London, United Kingdom Rough Trade Full time

    **Role: E-Commerce Merchandiser** **Location: London, hybrid-remote** **Status: Full-time, permanent** **Hours: 37.5 hours per week** As E-Commerce Merchandiser, you will be responsible for overseeing the merchandising strategy for Rough Trade's e-commerce channels in the UK, Europe, and the USA. Your key focus will be to optimise product presentation,...

  • E-Commerce Product Data Specialist

    1 week ago

    London, Greater London, United Kingdom Aspinal of London Full time

    As a key member of our e-commerce team at Aspinal of London, you will play a crucial role in driving online sales growth by ensuring seamless product data management and optimisation. This hybrid role involves working both remotely and from our London locations.Key ResponsibilitiesWe are seeking an experienced E-Commerce Coordinator to join our growing team....

  • Head of Sales UKI

    6 months ago

    London, United Kingdom Astound Commerce Full time

    About Astound Commerce Astound Commerce is a global digital commerce company that provides end-to-end services—from creating a data-driven strategy and delivering UX services to building an e-Commerce solution for a variety of clients such as Cartier, Neutrogena, Puma, Diageo, Adidas, and L’Oréal. With 20+ years of experience, 1,400+ e-Commerce...

  • E-Commerce Coordinator

    4 weeks ago

    London, United Kingdom Aspinal of London Full time

    Aspinal of London is seeking for an ECommerce Coordinator to join their growing team. The Ecommerce Coordinator is essential in managing and optimising product data for our online platform. This role is responsible for the accurate and timely upload, maintenance, and display of product information. Working closely with teams in Merchandising, Production,...

  • E-Commerce Coordinator

    1 month ago

    London, United Kingdom Aspinal of London Full time

    Aspinal of London is seeking for an ECommerce Coordinator to join their growing team.  The Ecommerce Coordinator is essential in managing and optimising product data for our online platform. This role is responsible for the accurate and timely upload, maintenance, and display of product information. Working closely with teams in Merchandising, Production,...

  • Interim Head of E-commerce

    6 months ago

    London, United Kingdom Jamie Oliver Group Full time

    **Company Description**: Set up by our visionary founder, The Jamie Oliver Group is a global and integrated food brand with a mission to help build a healthier, happier world through the joy of food. From media and restaurants to products, partnership and Ministry of Food, every part of our diverse business has a key role to play in making it easier for...

  • Interim Head of E-commerce

    6 months ago

    London, United Kingdom Jamie Oliver Group Full time

    Set up by our visionary founder, The Jamie Oliver Group is a global and integrated food brand with a mission to help build a healthier, happier world through the joy of food. From media and restaurants to products, partnership and Ministry of Food, every part of our diverse business has a key role to play in making it easier for people to cook and enjoy...

  • Head of E-Commerce

    3 weeks ago

    London, United Kingdom Creed Full time

    About the House of CreedThe House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.About the roleThe House of Creed is looking for an exceptional eCommerce leader to drive Creeds eCommerce growth across the UK and EU.This role...

  • E-commerce Strategist

    5 days ago

    London, Greater London, United Kingdom Embassy of Beauty Full time

    Luxury Skincare E-commerce RoleBased in Central London, we are seeking an experienced e-commerce professional to join our team as a Senior E-Commerce Manager. This role offers a unique opportunity to drive the growth of our luxury skincare business by optimising the online shopping experience and increasing sales.About Us:We are Embassy of Beauty, a renowned...

  • E-Commerce Growth Strategist

    7 days ago

    London, Greater London, United Kingdom TalentSpa Recuitment Full time

    Company OverviewTalentSpa Recruitment is a leading E-Commerce recruitment agency based in the UK, specialising in finding top talent for our clients. Our Head Office is located in Huddersfield.

  • E-Commerce Product Data Coordinator

    1 month ago

    London, Greater London, United Kingdom Aspinal of London Full time

    Aspinal of London is seeking a skilled E-Commerce Product Data Coordinator to join their team in London.The ideal candidate will have a strong focus on product data management, ensuring accurate and timely upload, maintenance, and presentation of product information across digital platforms.This role requires close collaboration with Merchandising,...

  • Head of Accounts E-commerce Fashion

    6 months ago

    London, United Kingdom Son of a Stag Full time

    You are an E-Commerce Management Accountant looking for your next career move with a high prolific 30 years +, fashion retailer that is growing rapidly. Your role will expand with more responsibility and hours leading to a full-time position. You are a qualified ACA/ACCA/CIMA practioner with a minimum of 3 years experience with a British Fashion company...

  • E-commerce Trading Manager

    3 weeks ago

    London, Greater London, United Kingdom Jadedldn Full time

    About the RoleWe are seeking an E-commerce Trading Manager to join our team at Jaded London.As a key member of our E-commerce team, you will be responsible for owning and managing the day-to-day trading of our website.You will work closely with our Head of E-commerce to identify opportunities for optimisation and develop strategies to drive growth and...

  • E-Commerce and Operations Director

    1 month ago

    London, Greater London, United Kingdom Inspiring Interns Full time

    Job Title: E-Commerce and Operations DirectorAre you a seasoned professional looking for a new challenge? Do you have a passion for sports and music events? We're seeking an E-Commerce and Operations Director to join our team at Inspiring Interns.About the RoleWe're a dynamic and innovative company that's changing the way people experience live events. As...

  • E-commerce Strategy Director

    3 weeks ago

    London, Greater London, United Kingdom developrec Full time

    Transform Digital Commerce StrategiesWe are seeking an experienced E-commerce Strategy Director to join our team on a 7-month contract basis with the potential for further extension. As a key member of our Consumer Digital Transformation Team, you will play a crucial role in shaping and executing cutting-edge digital commerce strategies for one of the...