Head of Account Management OTA Customers
3 weeks ago
The Company
Travelfusion is a global travel content aggregator, dedicated to managing and organizing online travel content efficiently. With a pioneering aggregation model, our platform directly connects to various travel suppliers' reservation systems, providing structured access via a single XML API interface. Our 24/7 operation ensures unparalleled reliability and service quality for both suppliers and customers worldwide.
The Role
This is a full-time position for a Head of Account Management Online Travel Agency Customers (OTA) at Travelfusion in the City of London reporting to the VP of Commercial. The role involves managing day-to-day activities related to business relationship, business transactions, management, analytics, account and content management, managing a team of 10 account managers, executives and sales within the OTA customer segment.
Duties
- Managing the team: leading, coaching, and growing the account management team
- Developing strategies: developing and implementing account management strategies to drive revenue growth and identify new business opportunities
- Setting goals: setting department goals and KPIs
- Managing budgets: managing budgets and resources
- Overseeing performance: overseeing team performance and growth
- Building relationships: developing and maintaining strong client relationships
- Identifying opportunities: identifying up-selling and cross-selling opportunities
- Ensuring client satisfaction: ensuring client needs are met and exceeding their expectations
- Collaborating with other departments: collaborating with other departments, such as sales, marketing, payment and product
Experience
- Minimum 5 years+ experience managing flight business content (NDC and LCC) within an OTA is a must
- Expert at business relationship management, account management and team management skills
- Proven analytical and sales skills
- Demonstrate experience in managing OTA customer accounts
- Strong leadership and excellent written and verbal communication skills
- Ability to analyse data and market trend
- Experience in the travel industry
- Bachelor's degree
- London based; able to travel for business
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