Head of Account Management OTA Customers

4 weeks ago

City of London, United Kingdom Travelfusion Full time
Job Description

The Company

Travelfusion is a global travel content aggregator, dedicated to managing and organizing online travel content efficiently. With a pioneering aggregation model, our platform directly connects to various travel suppliers' reservation systems, providing structured access via a single XML API interface. Our 24/7 operation ensures unparalleled reliability and service quality for both suppliers and customers worldwide.


The Role

This is a full-time position for a Head of Account Management Online Travel Agency Customers (OTA) at Travelfusion in the City of London reporting to the VP of Commercial.  The role involves managing day-to-day activities related to business relationship, business transactions, management, analytics, account and content management, managing a team of 10 account managers, executives and sales within the OTA customer segment.


Duties

  • Managing the team: leading, coaching, and growing the account management team 
  • Developing strategies: developing and implementing account management strategies to drive revenue growth and identify new business opportunities
  • Setting goals: setting department goals and KPIs
  • Managing budgets: managing budgets and resources
  • Overseeing performance: overseeing team performance and growth
  • Building relationships: developing and maintaining strong client relationships 
  • Identifying opportunities: identifying up-selling and cross-selling opportunities 
  • Ensuring client satisfaction: ensuring client needs are met and exceeding their expectations
  • Collaborating with other departments: collaborating with other departments, such as sales, marketing, payment and product 


Experience

  • Minimum 5 years+ experience managing flight business content (NDC and LCC) within an OTA is a must
  • Expert at business relationship management, account management and team management skills
  • Proven analytical and sales skills
  • Demonstrate experience in managing OTA customer accounts
  • Strong leadership and excellent written and verbal communication skills
  • Ability to analyse data and market trend
  • Experience in the travel industry
  • Bachelor's degree 
  • London based; able to travel for business


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