Customer Resolutions Executive
2 weeks ago
Customer Resolutions Executive
At Manpower we have a great opportunity for someone with a strong, supportive customer service background with experience resolving consumer complaints and queries to join the team of one of our well-established automotive clients based in Milton Keynes.
Main Responsibilities
- Conduct thorough investigations in line with FCA complaint handling rules and company guidance.
- Keep customers informed throughout the complaint process using the complaint management system.
- Utilise the complaints system for accurate reporting and enable Root Cause Analysis.
- Collaborate with departments (Legal & Compliance) to ensure obligations are met for fair customer outcomes.
- Maintain high standards in customer communications reflecting brand values.
- Manage complex complaints, including those from vulnerable customers and social media escalations, adhering to Service Level Agreements (SLAs).
- Perform Quality Assurance on Subject Access Requests (SARs) to ensure compliance with regulatory requirements and data protection.
Qualifications & Experience
- Essential: Full PC literacy, proven stakeholder management, ability to meet strict deadlines, and understanding of TCF, FCA, and FOS regulations. Experience in a complaints environment, preferably in financial services.
This role is a temporary assignment currently until mid next year.
The hours are based around Monday - Friday, 9:00AM to 5:00PM working a 35-hour week paying £12.75 per hour.
If you would be interested in applying, please do not hesitate to get in touch
-
Customer Resolutions Executive
2 weeks ago
Milton Keynes, United Kingdom CV-Library Full timeCustomer Resolutions Executive At Manpower we have a great opportunity for someone with a strong, supportive customer service background with experience resolving consumer complaints and queries to join the team of one of our well-established automotive clients based in Milton Keynes. Main Responsibilities Conduct thorough investigations in line with FCA...
-
Customer Resolutions Executive
2 days ago
Milton Keynes, United Kingdom Manpower UK Ltd Full timeCustomer Resolutions ExecutiveAt Manpower we have a great opportunity for someone with a strong, supportive customer service background with experience resolving consumer complaints and queries to join the team of one of our well-established automotive clients based in Milton Keynes. Main ResponsibilitiesConduct thorough investigations in line with FCA...
-
Customer Resolution Officer
5 months ago
Milton Keynes, United Kingdom Policy Expert Full time**Why Policy Expert?** Policy Expert launched in 2011 with a vision to change the insurance market and put people first. We’ve quickly grown from strength to strength to become one of the top 10-home insurers in the UK. We celebrate being the most successful entrant into the home insurance market for the past 20-years. **What is the secret behind our...
-
Customer Resolution Advisor
5 months ago
Milton Keynes, United Kingdom Grand Union Housing Group Full timeLooking to challenge yourself and take the next step into a rewarding career? We have just the role for you! As a Customer Resolution Advisor you’ll be taking ownership of customer complaints and finding ways to turn negative complaints into a positive outcome wherever possible. This role will allow you to get stuck in and make a real difference -...
-
Customer Resolution Advisor
5 months ago
Milton Keynes, United Kingdom Grand Union Housing Group Full timeLooking to challenge yourself and take the next step into a rewarding career? We have just the role for you! As a Customer Resolution Advisor you’ll be taking ownership of customer complaints and finding ways to turn negative complaints into a positive outcome wherever possible. This role will allow you to get stuck in and make a real difference -...
-
Customer Support Executive
5 months ago
Milton Keynes, United Kingdom 1st Choice Staff Recruitment Ltd Full timeAre you passionate about providing a great customer experience? Do you have technical experience or experience working within the tech or software sector? Our client, a leading Software Company in the UK, is looking for a Customer Support Executive to join their Customer Service team. Within this role, you will play an integral part in providing exemplary...
-
Customer Resolution Advisor
5 months ago
Milton Keynes, United Kingdom Grand Union Housing Group Full timeAre you passionate about turning customer complaints into opportunities for positive change? We're on the lookout for a dedicated Customer Resolution Advisor who will help us turn complaints into triumphs and shape exceptional customer experiences. **What you’ll be doing** - Resolving customer complaints swiftly and effectively to prevent escalation. -...
-
Customer Resolution Advisor
5 months ago
Milton Keynes, United Kingdom Grand Union Housing Group Full timeAre you passionate about turning customer complaints into opportunities for positive change? We're on the lookout for a dedicated Customer Resolution Advisor who will help us turn complaints into triumphs and shape exceptional customer experiences. **What you’ll be doing **️** - Resolving customer complaints swiftly and effectively to prevent...
-
Customer Resolutions Advisor
6 months ago
Milton Keynes, United Kingdom Grand Union Housing Group Full timeAre you passionate about turning customer complaints into opportunities for positive change? We're on the lookout for a dedicated Customer Resolution Advisor who will help us turn complaints into triumphs and shape exceptional customer experiences. **What you’ll be doing **???** - Resolving customer complaints swiftly and effectively to prevent...
-
Complaints Resolution Specialist
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Abound Full timeWe're seeking a skilled Complaints Resolution Specialist to join our team at Abound. As a key member of our customer service team, you'll be responsible for managing and resolving customer complaints in a timely and effective manner.Key responsibilities include:Managing and resolving customer complaints in accordance with FCA guidelines and FOS...
-
Customer Service Executive
6 months ago
Milton Keynes, United Kingdom Arnold Clark Full timeWe’re currently looking for a Customer Service Executive to create an outstanding customer experience at our Milton Keynes Click & Collect branch and help customers get excited about our products. We offer our Click & Collect Product Geniuses: - £24,000 + performance-related bonus of up to £6,720 per annum - Click & Collect, Milton Keynes - 33 days...
-
Complaints Resolution Specialist
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom NHBC Full timeJob SummaryWe are seeking a skilled Complaints Resolution Specialist to join our team at NHBC. As a Complaints Resolution Specialist, you will be responsible for investigating and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesInvestigate and resolve customer complaints in accordance with regulatory requirements and...
-
Complaints Resolution Specialist
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Abound Full timeWe are seeking a skilled Complaints Resolution Specialist to join our team at Abound. As a key member of our customer service team, you will be responsible for managing and resolving customer complaints in a timely and effective manner.The ideal candidate will have a minimum of 3-5 years' experience in a complaint handling role within the financial services...
-
Global Claims Resolution Specialist
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Crawford & Company Full timePosition SummaryWe are seeking a highly motivated and detail-oriented Global Claims Resolution Specialist to join our team at Crawford & Company. As a key member of our global operations, you will play a vital role in providing exceptional customer service and ensuring timely resolution of complex insurance claims.Key Responsibilities:You will be the primary...
-
ASB Resolution Coordinator
2 days ago
Milton Keynes, Milton Keynes, United Kingdom Paradigm Housing Group Full timeJob DescriptionWe are seeking an experienced Anti-Social Behaviour (ASB) professional to join our team as an ASB Resolution Coordinator. This role involves managing a caseload of ASB cases, including complex and high-risk incidents, and providing vital support to customers, colleagues, and external stakeholders.Working in a hybrid model, you will play a key...
-
Customer Service Executive
4 weeks ago
milton keynes, United Kingdom Membership Bespoke Full timeCustomer Service Executive Membership Organisation Permanent 37 hours per week Milton Keynes Office Salary £28,000 pa Benefits : Pension, 25 days annual leave + Christmas closure, Employee assistance programme, life assurance My client, a membership organisation is recruiting for a 2 Customer Service Executives. Main Responsibilities of the Membership...
-
Customer Service Executive
3 weeks ago
Milton Keynes, United Kingdom Membership Bespoke Full timeJob Description Customer Service Executive Membership Organisation Permanent 37 hours per week Milton Keynes Office Salary £28,000 pa Benefits : Pension, 25 days annual leave + Christmas closure, Employee assistance programme, life assurance My client, a membership organisation is recruiting for a 2 Customer Service Executives. Main Responsibilities...
-
Customer Service Executive
1 month ago
Milton Keynes, United Kingdom Membership Bespoke Full timeCustomer Service ExecutiveMembership OrganisationPermanent 37 hours per weekMilton Keynes OfficeSalary £28,000 pa Benefits: Pension, 25 days annual leave + Christmas closure, Employee assistance programme, life assuranceMy client, a membership organisation is recruiting for a 2 Customer Service Executives.Main Responsibilities of the Membership...
-
Customer Service Executive
1 month ago
Milton Keynes, United Kingdom Membership Bespoke Full timeCustomer Service ExecutiveMembership OrganisationPermanent 37 hours per weekMilton Keynes OfficeSalary £28,000 pa Benefits: Pension, 25 days annual leave + Christmas closure, Employee assistance programme, life assuranceMy client, a membership organisation is recruiting for a 2 Customer Service Executives.Main Responsibilities of the Membership...
-
Global Claims Resolution Coordinator
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Crawford & Company Full timePosition SummaryCrawford & Company is seeking a skilled Global Claims Resolution Coordinator to join our team. As a key member of our global accounts team, you will be responsible for providing solutions to escalated clients insurance claims, service issues, and gathering information to put things right.Key ResponsibilitiesYou will be supporting our valued...