Customer Resolutions Executive

2 weeks ago


Milton Keynes, United Kingdom Manpower UK - RISE Full time


Customer Resolutions Executive


At Manpower we have a great opportunity for someone with a strong, supportive customer service background with experience resolving consumer complaints and queries to join the team of one of our well-established automotive clients based in Milton Keynes.

Main Responsibilities

  • Conduct thorough investigations in line with FCA complaint handling rules and company guidance.
  • Keep customers informed throughout the complaint process using the complaint management system.
  • Utilise the complaints system for accurate reporting and enable Root Cause Analysis.
  • Collaborate with departments (Legal & Compliance) to ensure obligations are met for fair customer outcomes.
  • Maintain high standards in customer communications reflecting brand values.
  • Manage complex complaints, including those from vulnerable customers and social media escalations, adhering to Service Level Agreements (SLAs).
  • Perform Quality Assurance on Subject Access Requests (SARs) to ensure compliance with regulatory requirements and data protection.


Qualifications & Experience

  • Essential: Full PC literacy, proven stakeholder management, ability to meet strict deadlines, and understanding of TCF, FCA, and FOS regulations. Experience in a complaints environment, preferably in financial services.


This role is a temporary assignment currently until mid next year.

The hours are based around Monday - Friday, 9:00AM to 5:00PM working a 35-hour week paying £12.75 per hour.
If you would be interested in applying, please do not hesitate to get in touch



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