Contract Manager

3 weeks ago

Loanhead, United Kingdom Petroassist UK Full time

Working as part of the sales & service team to ensure day-to-day customer requirements are fully met, working with specified customers in an account management role. This position will require a level of travel to meet with customers so a driving license is essential as well as a need for overnight stays on a regular basis. This position will be based in the UK Head Office, Loanhead, just outside Edinburgh.


Position Responsibilities

  • Management of key accounts, responsible for managing customer SLA issues and reporting
  • Communicate with customers on all day-day issues
  • Provide first line contact for customer sales queries and escalating to sales team and/or others as appropriate
  • Manage/progress customer complaints ensuring follow through to completion
  • Manage customer satisfaction results and monitor transaction compliance (in depth data analysis for trends, milestones, deliverables, invoicing etc.)
  • Providing account management support/admin support to field sales staff
  • Attend customer meetings on a regular basis
  • Successfully prepare and present customer presentations & performance reports
  • Work with service managers to maximise revenue opportunities on key accounts, this may involve developing equipment dilapidation lists of customers assets.
  • Ensure company products and services are offered with appropriate, competitive terms and conditions
  • Ensure that signed contracts are communicated to all relevant parties to provide contract visibility and awareness, interpretation to support implementation, ensuring contract close-out, extension or renewal
  • Handle on-going issue and change management


Personal Attributes

  • Excellent customer service skills, with good commercial sense
  • Excellent negotiation skills
  • Self-starter with excellent administrative and organisation skills
  • Strong interpersonal skills, ability to communicate well, assertive
  • Strong analytical skills with the ability to problem solve
  • Ability to work within a strong cohesive team
  • Flexible approach to work with a ‘can do’ attitude.
  • Excellent level of time management and prioritising responsibilities
  • Good financial acumen


Qualification Requirements

  • Proven experience in Customer Contract management
  • HND/HNC Level qualification in business management desirable but not essential

  • Contract Manager

    3 weeks ago

    Loanhead, United Kingdom Petroassist UK Full time

    Working as part of the sales & service team to ensure day-to-day customer requirements are fully met, working with specified customers in an account management role. This position will require a level of travel to meet with customers so a driving license is essential as well as a need for overnight stays on a regular basis. This position will be based in...

  • Contract Manager

    4 weeks ago

    Loanhead, United Kingdom Petroassist UK Full time

    Working as part of the sales & service team to ensure day-to-day customer requirements are fully met, working with specified customers in an account management role. This position will require a level of travel to meet with customers so a driving license is essential as well as a need for overnight stays on a regular basis. This position will be based in...

  • Contract Manager

    3 weeks ago

    Loanhead, United Kingdom Petroassist UK Full time

    Working as part of the sales & service team to ensure day-to-day customer requirements are fully met, working with specified customers in an account management role. This position will require a level of travel to meet with customers so a driving license is essential as well as a need for overnight stays on a regular basis. This position will be based in...

  • Contract Manager

    3 weeks ago

    Loanhead, United Kingdom Petroassist UK Full time

    Working as part of the sales & service team to ensure day-to-day customer requirements are fully met, working with specified customers in an account management role. This position will require a level of travel to meet with customers so a driving license is essential as well as a need for overnight stays on a regular basis. This position will be based in...

  • Contract Manager

    3 weeks ago

    Loanhead, United Kingdom Petroassist UK Full time

    Working as part of the sales & service team to ensure day-to-day customer requirements are fully met, working with specified customers in an account management role. This position will require a level of travel to meet with customers so a driving license is essential as well as a need for overnight stays on a regular basis. This position will be based in...

  • Contract Manager

    3 weeks ago

    Loanhead, United Kingdom Petroassist UK Full time

    Working as part of the sales & service team to ensure day-to-day customer requirements are fully met, working with specified customers in an account management role. This position will require a level of travel to meet with customers so a driving license is essential as well as a need for overnight stays on a regular basis. This position will be based in...

  • Contract Manager

    3 weeks ago

    Loanhead, United Kingdom Petroassist UK Full time

    Working as part of the sales & service team to ensure day-to-day customer requirements are fully met, working with specified customers in an account management role. This position will require a level of travel to meet with customers so a driving license is essential as well as a need for overnight stays on a regular basis. This position will be based in...

  • Contract Manager

    7 days ago

    Loanhead, Midlothian, United Kingdom Petroassist UK Full time

    Account Manager Position at CompanyManage key accounts, handle customer SLA issues, and report on progressCommunicate with customers on a daily basis and address any concernsBe the first point of contact for customer sales queries and escalate when neededEnsure customer complaints are resolved efficiently and monitor customer satisfactionProvide support to...

  • Contract Manager

    7 days ago

    Loanhead, Midlothian, United Kingdom Petroassist UK Full time

    Working with the sales & service team to ensure customer requirements are met, focusing on specified customers in an account management role. The role involves some travel to meet customers, so a driving license is necessary along with occasional overnight stays. Located in the UK Head Office, Loanhead, near Edinburgh.Position ResponsibilitiesManage key...

  • General Foreman

    2 months ago

    Loanhead, United Kingdom Contract Scotland Full time

    Job Title: General Foreperson Location: Edinburgh and The Scottish Borders Employment: Full-time, permanent Contract Scotland are delighted to partner with our client, a highly reputable civil engineering contractor, for their search for a General Foreperson to join their team on a permanent basis. With work throughout Edinburgh and the Scottish borders...

  • General Foreman

    3 weeks ago

    Loanhead, United Kingdom Contract Scotland Full time

    Job Title: General Foreperson Location: Edinburgh and The Scottish Borders Employment: Full-time, permanent Contract Scotland are delighted to partner with our client, a highly reputable civil engineering contractor, for their search for a General Foreperson to join their team on a permanent basis. With work throughout Edinburgh and the Scottish borders...

  • General Foreman

    2 weeks ago

    Loanhead, United Kingdom Contract Scotland Full time

    Job Title: General ForepersonLocation: Edinburgh and The Scottish BordersEmployment: Full-time, permanentContract Scotland are delighted to partner with our client, a highly reputable civil engineering contractor, for their search for a General Foreperson to join their team on a permanent basis. With work throughout Edinburgh and the Scottish borders this...

  • Contract Administrator

    3 weeks ago

    Loanhead, United Kingdom Lovat's Group Full time

    **We are recruiting a Contract Co-ordinator to join us, working 4.5 days per week, Monday to Friday, based out of our office in Loanhead. If you are a proactive and organised individual who thrives in a fast-paced office setting this is the role for you...** **Be more than just a payroll number, join the Lovat's Family, salary commensurate with...

  • Contract Administrator

    3 weeks ago

    Loanhead, United Kingdom Lovat's Group Full time

    **We are recruiting a Contract Co-ordinator to join us, working 4.5 days per week, Monday to Friday, based out of our office in Loanhead. If you are a proactive and organised individual who thrives in a fast-paced office setting this is the role for you...** **Be more than just a payroll number, join the Lovat's Family, salary commensurate with...

  • Contract Administrator

    6 days ago

    Loanhead, Midlothian, United Kingdom Lovat's Group Full time

    We are recruiting a Contract Co-ordinator to join us, working 4.5 days per week, Monday to Friday, based out of our office in Loanhead. If you are a proactive and organised individual who thrives in a fast-paced office setting this is the role for you...Be more than just a payroll number, join the Lovat's Family, salary commensurate with experience.The role...

  • Contracts Administrator

    4 weeks ago

    Loanhead, United Kingdom Atalian Servest Full time

    **Job Reference: TS/CM/27-10/669** **Job Title: Contracts Administrator** **Location: Loanhead** -**_Applicants must have the right to work in the UK_** **Salary: Competitive** **Contract**:Permanent** **Hours per week: Monday,Tuesday,Wednesday,Thursday,Friday - 08:00 - 16:30 - 37.5 hours per week** **Business Overview** The Atalian Servest workforce...

  • Contracts Administrator

    3 weeks ago

    Loanhead, United Kingdom Atalian Servest Full time

    **Job Reference: TS/CM/27-10/669** **Job Title: Contracts Administrator** **Location: Loanhead** -**_Applicants must have the right to work in the UK_** **Salary: Competitive** **Contract**:Permanent** **Hours per week: Monday,Tuesday,Wednesday,Thursday,Friday - 08:00 - 16:30 - 37.5 hours per week** **Business Overview** The Atalian Servest workforce...

  • Contracts Administrator

    3 weeks ago

    Loanhead, United Kingdom Atalian Servest Full time

    **Job Reference: TS/CM/27-10/669/RP2** **Job Title: Contracts Administrator** **Location: Loanhead** -**_Applicants must have the right to work in the UK_** **Salary: Competitive** **Contract**:Permanent** **Hours per week: Monday,Tuesday,Wednesday,Thursday,Friday - 08:00 - 16:30 - 37.5 hours per week** **Business Overview** The Atalian Servest...

  • Contracts Administrator

    4 weeks ago

    Loanhead, United Kingdom Atalian Servest Full time

    **Job Reference: TS/CM/27-10/669** **Job Title: Contracts Administrator** **Location: Loanhead** -_**Applicants must have the right to work in the UK**_ **Salary: Competitive** **Contract**: **Permanent** **Hours per week: Monday,Tuesday,Wednesday,Thursday,Friday - 08:00 - 16:30 - 37.5 hours per week** **Business Overview** The Atalian Servest...

  • Inspection Engineer

    2 months ago

    Loanhead, United Kingdom Contract Scotland Full time

    Are you passionate about ensuring the integrity of structures, from contemporary industrial complexes to cherished historical landmarks? Join our cllient's dynamic team as an Inspection Engineer and contribute to projects worldwide. At their core, our client prioritises delivering exceptional service to their clients, and as an Inspection Engineer, you...