Contract Manager
3 weeks ago
Working as part of the sales & service team to ensure day-to-day customer requirements are fully met, working with specified customers in an account management role. This position will require a level of travel to meet with customers so a driving license is essential as well as a need for overnight stays on a regular basis. This position will be based in the UK Head Office, Loanhead, just outside Edinburgh.
Position Responsibilities
- Management of key accounts, responsible for managing customer SLA issues and reporting
- Communicate with customers on all day-day issues
- Provide first line contact for customer sales queries and escalating to sales team and/or others as appropriate
- Manage/progress customer complaints ensuring follow through to completion
- Manage customer satisfaction results and monitor transaction compliance (in depth data analysis for trends, milestones, deliverables, invoicing etc.)
- Providing account management support/admin support to field sales staff
- Attend customer meetings on a regular basis
- Successfully prepare and present customer presentations & performance reports
- Work with service managers to maximise revenue opportunities on key accounts, this may involve developing equipment dilapidation lists of customers assets.
- Ensure company products and services are offered with appropriate, competitive terms and conditions
- Ensure that signed contracts are communicated to all relevant parties to provide contract visibility and awareness, interpretation to support implementation, ensuring contract close-out, extension or renewal
- Handle on-going issue and change management
Personal Attributes
- Excellent customer service skills, with good commercial sense
- Excellent negotiation skills
- Self-starter with excellent administrative and organisation skills
- Strong interpersonal skills, ability to communicate well, assertive
- Strong analytical skills with the ability to problem solve
- Ability to work within a strong cohesive team
- Flexible approach to work with a ‘can do’ attitude.
- Excellent level of time management and prioritising responsibilities
- Good financial acumen
Qualification Requirements
- Proven experience in Customer Contract management
- HND/HNC Level qualification in business management desirable but not essential
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