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Contract Manager

4 months ago

Loanhead, United Kingdom Petroassist UK Full time

Working as part of the sales & service team to ensure day-to-day customer requirements are fully met, working with specified customers in an account management role. This position will require a level of travel to meet with customers so a driving license is essential as well as a need for overnight stays on a regular basis. This position will be based in the UK Head Office, Loanhead, just outside Edinburgh.


Position Responsibilities

  • Management of key accounts, responsible for managing customer SLA issues and reporting
  • Communicate with customers on all day-day issues
  • Provide first line contact for customer sales queries and escalating to sales team and/or others as appropriate
  • Manage/progress customer complaints ensuring follow through to completion
  • Manage customer satisfaction results and monitor transaction compliance (in depth data analysis for trends, milestones, deliverables, invoicing etc.)
  • Providing account management support/admin support to field sales staff
  • Attend customer meetings on a regular basis
  • Successfully prepare and present customer presentations & performance reports
  • Work with service managers to maximise revenue opportunities on key accounts, this may involve developing equipment dilapidation lists of customers assets.
  • Ensure company products and services are offered with appropriate, competitive terms and conditions
  • Ensure that signed contracts are communicated to all relevant parties to provide contract visibility and awareness, interpretation to support implementation, ensuring contract close-out, extension or renewal
  • Handle on-going issue and change management


Personal Attributes

  • Excellent customer service skills, with good commercial sense
  • Excellent negotiation skills
  • Self-starter with excellent administrative and organisation skills
  • Strong interpersonal skills, ability to communicate well, assertive
  • Strong analytical skills with the ability to problem solve
  • Ability to work within a strong cohesive team
  • Flexible approach to work with a ‘can do’ attitude.
  • Excellent level of time management and prioritising responsibilities
  • Good financial acumen


Qualification Requirements

  • Proven experience in Customer Contract management
  • HND/HNC Level qualification in business management desirable but not essential