Contract Manager
7 days ago
- Manage key accounts, handle customer SLA issues, and report on progress
- Communicate with customers on a daily basis and address any concerns
- Be the first point of contact for customer sales queries and escalate when needed
- Ensure customer complaints are resolved efficiently and monitor customer satisfaction
- Provide support to field sales staff and attend regular customer meetings
- Prepare and deliver customer presentations and performance reports
- Collaborate with service managers to identify revenue opportunities
- Negotiate terms and conditions for product and service offerings
- Ensure contracts are properly communicated and implemented
- Manage ongoing issues and changes effectively
Personal Attributes
- Strong customer service and negotiation skills
- Self-motivated with excellent administrative and organization abilities
- Effective communication and assertiveness
- Analytical and problem-solving skills
- Team player with a flexible 'can do' attitude
- Good time management and prioritization skills
- Financial acumen
Qualification Requirements
- Prior experience in Customer Contract management
- Desirable qualification: HND/HNC Level in business management
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