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Contract Manager
3 months ago
Working with the sales & service team to ensure customer requirements are met, focusing on specified customers in an account management role. The role involves some travel to meet customers, so a driving license is necessary along with occasional overnight stays. Located in the UK Head Office, Loanhead, near Edinburgh.
Position Responsibilities- Manage key accounts, handle customer SLA issues and reporting
- Communicate with customers for day-to-day issues
- Address customer sales queries and escalate when needed
- Handle and follow up on customer complaints
- Monitor customer satisfaction and transaction compliance through data analysis
- Provide account and admin support to field sales staff
- Participate in customer meetings regularly
- Prepare and deliver customer presentations & performance reports
- Collaborate with service managers to maximize revenue from key accounts
- Ensure competitive terms for company products and services
- Communicate signed contracts to all relevant parties for implementation
- Manage ongoing issue and change management
- Strong customer service and commercial skills
- Effective negotiation skills
- Proactive and well-organized
- Excellent interpersonal and problem-solving skills
- Ability to work in a team environment
- Flexible and positive approach towards work
- Effective time management and prioritization
- Good financial understanding
- Experience in Customer Contract management
- HND/HNC Level qualification in business management preferred but not mandatory
