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Senior Sales Manager
4 months ago
Senior Sales & Loyalty Supervisor (Contact Centre)
£31,000 + commission
Manchester City Centre
Hybrid – 3 days in the office per week
Do you have contact centre experience and maybe you're looking for a step up to a more senior role? Look no further Forward Role have exclusively partnered with a leading home security brand to find their newest Senior Sales & Loyalty Supervisor You will lead a dynamic sales team within their contact centre with focus on both sales and retention. You will play a pivotal role in driving the team forward to achieve targets and KPIs for both inbound & outbound operations.
About the role:
- Set and achieve team targets in alignment with company goals, ensuring diligent tracking and management of leads.
- Organize sales and retention incentives in collaboration with marketing initiatives.
- Handle escalated customer issues, maintaining superior service standards.
- Oversee team performance, providing feedback, coaching, and conducting regular performance reviews.
- Foster a high-performance culture, identifying training needs and coordinating development plans with senior leadership.
What they are looking for:
- Minimum of 2 years in a supervisory role within a contact centre focused on sales and retention.
- In-depth knowledge of the Sales and Retention processes.
- Proven experience in team management, performance metrics, employee relations, and training.
- Exceptional multitasking, prioritization, and communication skills.
- A proactive and detail-oriented approach, capable of working independently.
What's in it for you:
- Competitive salary with an attractive annual bonus plus monthly commission.
- Generous holiday allowance plus bank holidays.
- Enhanced pension, life assurance, private healthcare, and dental care.
- Wellbeing contributions, cycle to work scheme, and more.
- Vibrant team socials and company-wide events.
Are you interested in finding out more about this role? Please email your CV to or click APPLY NOW
As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.
Forward Role is operating as an employment agency.
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