Service Desk Manager
4 weeks ago
Due to company growth and success, my client is looking to hire a permanent IT Service Desk Manager.
The company is located on the outskirts of Brighton and provide full IT technical Support Services to external customers through an MSP service. The role is to manage the Service and SLA’s around the Customers Service Desk requirements.
You will be the escalation point for the more challenging 2nd line queries, oversee and be aware of the tickets coming through and be involved with work delegation. You'll build strong relationships with existing customers and ensuring that SLA’s are met within agreed time frames.
This is a great career move for someone that is already in a Lead or managerial role or someone that has some exposure to team leading and wants to progress their career.
Please note, this role is based in the office every day.
Skills and experience required:
- Solid 2nd Line Service Desk experience
- Experience of working for an MSP is essential
- Experience of working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP, NPS)
- Experience in Cloud Solutions (Microsoft Office 365
- Experience in Virtualisation Technologies (VMWare, Hyper-V)
- Experience of working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP, NPS)
- Experience with Document Management Systems
- High attention to detail
- Exceptional customer service and engagement
- Enjoys working as part of a team and under own supervision
- Conscientious and enjoys taking accountability and providing a great service
- Organised with good administration skills
- Driving license is preferred
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