Service Desk Manager

2 weeks ago

Brighton East Sussex, United Kingdom Better Days Recruitment Full time

Due to company growth and success, my client is looking to hire a permanent IT Service Desk Manager.

The company is located on the outskirts of Brighton and provide full IT technical Support Services to external customers through an MSP service. The role is to manage the Service and SLA’s around the Customers Service Desk requirements.

You will be the escalation point for the more challenging 2nd line queries, oversee and be aware of the tickets coming through and be involved with work delegation. You'll build strong relationships with existing customers and ensuring that SLA’s are met within agreed time frames.

This is a great career move for someone that is already in a Lead or managerial role or someone that has some exposure to team leading and wants to progress their career.

Please note, this role is based in the office every day.

Skills and experience required:

  • Solid 2nd Line Service Desk experience
  • Experience of working for an MSP is essential
  • Experience of working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP, NPS)
  • Experience in Cloud Solutions (Microsoft Office 365
  • Experience in Virtualisation Technologies (VMWare, Hyper-V)
  • Experience of working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP, NPS)
  • Experience with Document Management Systems
  • High attention to detail
  • Exceptional customer service and engagement
  • Enjoys working as part of a team and under own supervision
  • Conscientious and enjoys taking accountability and providing a great service
  • Organised with good administration skills
  • Driving license is preferred

  • Service Desk Manager

    2 weeks ago

    Brighton, East Sussex, United Kingdom Better Days Recruitment Full time

    Due to company growth and success, my client is looking to hire a permanent IT Service Desk Manager. The company is located on the outskirts of Brighton and provide full IT technical Support Services to external customers through an MSP service. The role is to manage the Service and SLA’s around the Customers Service Desk requirements. Please note,...

  • Service Desk Manager

    2 weeks ago

    Brighton, East Sussex, United Kingdom Better Days Recruitment Full time

    Due to company growth and success, my client is looking to hire a permanent IT Service Desk Manager. The company is located on the outskirts of Brighton and provide full IT technical Support Services to external customers through an MSP service. The role is to manage the Service and SLA’s around the Customers Service Desk requirements. Please note,...

  • IT Service Desk Administrator

    7 days ago

    Brighton, East Sussex, United Kingdom JNC Recruitment Ltd. Full time

    IT Service Desk Administrator Brighton - £23-£25,000 per annum We are working with an established Financial Services group based in Brighton as they search for an IT Service Desk Administrator with commercial experience in a Windows based technical environment. This is a great role for someone with 6-18 months experience already to work in a...

  • IT Service Desk Administrator

    7 days ago

    Brighton, East Sussex, United Kingdom JNC Recruitment Ltd. Full time

    IT Service Desk Administrator Brighton - £23-£25,000 per annum We are working with an established Financial Services group based in Brighton as they search for an IT Service Desk Administrator with commercial experience in a Windows based technical environment. This is a great role for someone with 6-18 months experience already to work in a professional,...

  • IT Service Desk Administrator

    7 days ago

    Brighton, East Sussex, United Kingdom JNC Recruitment Ltd. Full time

    IT Service Desk Administrator Brighton - £23-£25,000 per annum We are working with an established Financial Services group based in Brighton as they search for an IT Service Desk Administrator with commercial experience in a Windows based technical environment. This is a great role for someone with 6-18 months experience already to work in a professional,...

  • IT Service Desk Administrator

    6 days ago

    Brighton, East Sussex, United Kingdom JNC Recruitment Ltd. Full time

    IT Service Desk Administrator Brighton - £23-£25,000 per annum We are working with an established Financial Services group based in Brighton as they search for an IT Service Desk Administrator with commercial experience in a Windows based technical environment. This is a great role for someone with 6-18 months experience already to work in a...

  • Service Desk Manager

    2 weeks ago

    Brighton, United Kingdom Better Days Recruitment Full time

    Due to company growth and success, my client is looking to hire a permanent IT Service Desk Manager. The company is located on the outskirts of Brighton and provide full IT technical Support Services to external customers through an MSP service. The role is to manage the Service and SLA’s around the Customers Service Desk requirements.You will be the...

  • Service Desk Manager

    2 weeks ago

    Brighton, United Kingdom Better Days Recruitment Full time

    Due to company growth and success, my client is looking to hire a permanent IT Service Desk Manager. The company is located on the outskirts of Brighton and provide full IT technical Support Services to external customers through an MSP service. The role is to manage the Service and SLA’s around the Customers Service Desk requirements.You will be the...

  • Service Desk Manager

    2 weeks ago

    Brighton, United Kingdom Better Days Recruitment Full time

    Due to company growth and success, my client is looking to hire a permanent IT Service Desk Manager. The company is located on the outskirts of Brighton and provide full IT technical Support Services to external customers through an MSP service. The role is to manage the Service and SLA’s around the Customers Service Desk requirements.You will be the...

  • Service Desk Manager

    2 weeks ago

    Brighton, United Kingdom Better Days Recruitment Full time

    Due to company growth and success, my client is looking to hire a permanent IT Service Desk Manager. The company is located on the outskirts of Brighton and provide full IT technical Support Services to external customers through an MSP service. The role is to manage the Service and SLA’s around the Customers Service Desk requirements. You will be the...

  • Service Desk Manager

    2 weeks ago

    Brighton, United Kingdom Better Days Recruitment Full time

    Due to company growth and success, my client is looking to hire a permanent IT Service Desk Manager. The company is located on the outskirts of Brighton and provide full IT technical Support Services to external customers through an MSP service. The role is to manage the Service and SLA’s around the Customers Service Desk requirements.You will be the...

  • Service Desk Manager

    1 week ago

    Brighton, United Kingdom Better Days Recruitment Full time

    Job DescriptionDue to company growth and success, my client is looking to hire a permanent IT Service Desk Manager. The company is located on the outskirts of Brighton and provide full IT technical Support Services to external customers through an MSP service. The role is to manage the Service and SLA’s around the Customers Service Desk requirements.You...

  • IT Service Desk Administrator

    1 day ago

    Brighton & Hove, East Sussex, United Kingdom JNC Recruitment Ltd. Full time

    IT Service Desk Administrator Brighton - £23-£25,000 per annum Remember to check your CV before applying Also, ensure you read through all the requirements related to this role. We are working with an established Financial Services group based in Brighton as they search for an IT Service Desk Administrator with commercial experience in a Windows based...

  • 2Nd Line Service Desk Technician

    2 weeks ago

    Brighton, East Sussex, United Kingdom Better Days Recruitment Ltd Full time

    A great opportunity to join a smaller sized, dynamic and ever-changing IT and Technical Support organisation in the Brighton area. My client is looking for an experienced 2nd Line IT Support person to join their busy and growing Service Desk team. The successful person for this role will become an integral part of the Service Desk Team and will be looking...

  • 1St Line IT Service Desk Engineer

    2 weeks ago

    Brighton, East Sussex, United Kingdom Better Days Recruitment Ltd Full time

    A great opportunity to join a smaller sized, dynamic and ever-changing IT and Technical Support organisation in the Brighton area. My client is looking for an experienced 1st Line IT Support Engineer to join their busy and growing Service Desk team. The successful person for this role will become an integral part of the Service Desk Team and will be...

  • 2nd Line Service Desk Technician

    7 days ago

    Brighton, East Sussex, United Kingdom Better Days Recruitment Full time

    Job Description A great opportunity to join a smaller sized, dynamic and ever-changing IT and Technical Support organisation in the Brighton area. My client is looking for an experienced 2nd Line IT Support person to join their busy and growing Service Desk team. The successful person for this role will become an integral part of the Service Desk Team and...

  • 2nd Line Service Desk Technician

    2 weeks ago

    Brighton, East Sussex, United Kingdom Better Days Recruitment Full time

    A great opportunity to join a smaller sized, dynamic and ever-changing IT and Technical Support organisation in the Brighton area. My client is looking for an experienced 2nd Line IT Support person to join their busy and growing Service Desk team. The successful person for this role will become an integral part of the Service Desk Team and will be looking...

  • 2nd Line Service Desk Technician

    24 hours ago

    Brighton, East Sussex, United Kingdom Better Days Recruitment Full time

    Job Description A great opportunity to join a smaller sized, dynamic and ever-changing IT and Technical Support organisation in the Brighton area. My client is looking for an experienced 2nd Line IT Support person to join their busy and growing Service Desk team. The successful person for this role will become an integral part of the Service Desk Team and...

  • 2nd Line Service Desk Technician

    2 weeks ago

    Brighton, East Sussex, United Kingdom Better Days Recruitment Full time

    A great opportunity to join a smaller sized, dynamic and ever-changing IT and Technical Support organisation in the Brighton area. My client is looking for an experienced 2nd Line IT Support person to join their busy and growing Service Desk team. The successful person for this role will become an integral part of the Service Desk Team and will be looking...

  • IT Service Desk Administrator

    16 hours ago

    Brighton, South East, United Kingdom JNC Recruitment Ltd. Full time

    IT Service Desk Administrator Brighton - £23-£25,000 per annum Remember to check your CV before applying Also, ensure you read through all the requirements related to this role. We are working with an established Financial Services group based in Brighton as they search for an IT Service Desk Administrator with commercial experience in a Windows based...