Service Desk Manager

2 weeks ago


Brighton East Sussex, United Kingdom Better Days Recruitment Full time

Due to company growth and success, my client is looking to hire a permanent IT Service Desk Manager.
The company is located on the outskirts of Brighton and provide full IT technical Support Services to external customers through an MSP service. The role is to manage the Service and SLA’s around the Customers Service Desk requirements.

Please note, this role is based in the office every day.

Solid 2nd Line Service Desk experience
Experience of working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP, NPS)
Experience in Cloud Solutions (Microsoft Office 365
Experience of working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP, NPS)
Experience with Document Management Systems
Exceptional customer service and engagement
Conscientious and enjoys taking accountability and providing a great service
Driving license is preferred


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