Lead Service Desk Coordinator
3 weeks ago
**Location**:
Brighton - Moulsecoomb
**Salary**:
£27,929 to £31,411 per annum
**Closing Date**:
Thursday 23 February 2023
**Interview Date**:
To be confirmed
**Reference**:
IS5478-22-526-R
This is an exciting opportunity for you to join the University of Brighton as a Lead Service Desk Coordinator.
Working as part of a team of valued staff, you will assist and contribute to the smooth delivery of the IT Service Desk to support staff and students, diagnosing and solving enquiries across a wide range of IT services, software and network connections.
This is a senior role within the team acting in a supervisory capacity, coaching and mentoring other IT Service Desk team members, and has responsibility for ensuring the team’s workload is processed in a timely manner by proactively monitoring call queues and other workstreams. You will also act as a liaison between technical groups (in-house and third party) and university customers to provide up-to-date information regarding outstanding Service Desk calls
To be effective in this role, you will need:
- Help to train others to use relevant IT systems and provide basic day to day support.
- Significant experience of working in an IT Service Desk diagnosing and solving IT issues
- A demonstrable record of successfully completing training in an IT discipline to an appropriate industry standard, as either a formal qualification or substantial work experience.
- Excellent communication and interpersonal skills, the ability to negotiate with customers and colleagues
**Salary**: £27,929.00-£31,411.00 per year
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