1st Line IT Service Desk Engineer

2 weeks ago

Brighton, United Kingdom Better Days Recruitment Ltd Full time

A great opportunity to join a smaller sized, dynamic and ever-changing IT and Technical Support organisation in the Brighton area.
My client is looking for an experienced 1st Line IT Support Engineer to join their busy and growing Service Desk team. The successful person for this role will become an integral part of the Service Desk Team and will be looking to grow your IT Support career in the future.
The role is to provide mainly but mainly 1st Line support but also handling some 2nd Line queries, to a mix of national and international customers while providing an outstanding level of customer service. Working with a variety of technologies and platforms across different sized organisations.
You will enjoy working closely with team members and external IT Engineers and will have the opportunity to demonstrate your already gained technical knowledge and ability while learning news skills and technologies as the role progresses.
There is plenty of opportunity with this company to progress your career within IT Support. The role is currently office based, but there may be an opportunity if desired to become an IT Engineer and be field based.
A driving license is preferred but not essential.
Please note; this role is based in the office 5 days a week, Monday to Friday. It is essential candidates can commute to this location on a daily bases.
Skills and Experience:
* Solid experience of 1st Line IT Technical Support
* Some experience of handling 2nd line queries is desirable
* Outstanding communication and customer service skills
* Ability to work independently within sometimes a high pressurised environment handling multiple tickets
* Enjoys working as part of a close team and building relationships with external customers
* High attention to detail and strong problem solver
* Full experience of the MS Suite – MS Office 365, Windows 10/11/Active Directory
* Experience of working for an MSP or across multiple office sites is desirable but not essential
* Experience of working with network technologies (Firewalls, Switches and Routers, Wifi)
* Experience in Cloud Solutions
* Comfortable and experienced working with SLA’s – clear documentation skills
* Experience of working with a Service Desk Ticketing system
* Experience in Cloud Solutions (MS Office 365, Azure)
* Experience in Virtualisation Technologies (VMWare and Hyper V)

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