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Service Desk Administrator
1 month ago
The Vacancy
Join our dynamic team as a Service Desk Administrator
We're seeking a proactive individual to provide day-to-day support across all our services, ensuring prompt issue resolution in line with SLAs. You'll be the frontline contact for end-users, offering assistance via phone, email, face-to-face interactions, and our ticketing system, with a focus on proactive checks and remote assistance.
This role encompasses a wide range of responsibilities, including troubleshooting and maintenance of business systems, IT services, and infrastructure such as desktops, laptops, mobile devices, telephony, and printing technology. As part of our commitment to excellence, you'll participate in on-site shifts and after-hours on-call rotations, adhering to ITIL 'Lite' best practices and identifying opportunities for continual service improvement.
Join us in championing a culture of first-time fixes and quality service delivery while contributing to our knowledge base through comprehensive documentation.
If you're a team player with a knack for initiative and a passion for customer satisfaction, we want you Apply now to become a role model in our IT support team.
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