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Outbound Retentions Advisor

4 months ago

Cheadle, United Kingdom The AA Full time
This is the job

If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
Become a Outbound Retention Advisor at The AA
About Us:
At The AA, we’re more than just a breakdown service. We’re a community of problem-solvers, ready to go the extra mile for our members. Our mission? To keep people moving and provide peace of mind on the road.
Location: Cheadle
Salary: £24,500
Bonus: Average monthly bonus of £250 with the potential to earn more based on performance
Hours: 40 Hours per week (Monday, Tuesday & Wednesday – 10:00-19:00, Thursday 09.30-18:15 and Friday 09.30-16:15. No weekends)
Interviewing commences 22nd May for 2 weeks. Closing date for applications 31st May
Why Choose The AA?
Access to a 24/7 GP Chat line for when speaking to a doctor just can’t wait.
Free AA breakdown cover for all employees + the ability to add up to 3 people living at the same address.
Discounts on multiple online and high street shops, experiences and food.
Great employee pension schemes
Physio, Dental and eye test benefits
Mental health help
An amazing AA Culture – most of our employees have been here for 10+ years
Psst….don’t just take it from us, see what our employees have to say
I have worked for The AA for the last 5 years, during that time I have met great colleagues and managers and built a great working relationship with them. The company has a great commitment to staff and prides itself on great training and support throughout, to help you achieve your goals. The customer is forefront in our business and we provide exemplary service this makes me proud to work for The AA, it is refreshing to be part of a business that actually puts value in customers and staff. – Melanie, iStay
What You’ll Do:
Member Retention:Engage with existing members to understand their needs, address concerns, and provide tailored solutions.
Problem-Solving:Be the superhero who turns potential cancellations into renewed memberships.
Data-Driven Insights:Analyse member data to identify trends and proactively prevent churn.
Collaboration:Work closely with other teams to enhance member experience and loyalty.
What We’re Looking For:
Think Impact:You genuinely care about our members and their well-being and want to make a difference to their day.
Back Each Other:Work with a team who support and mentor each other to ensure the best service possible
Push For Better:Handling objections? Problem you find difficult to solve? No problem. You bounce back and find solutions.
Own It:Our industry evolves, and so should you. Stay curious and open-minded.
Ready to Keep Our Members Happy?
Apply now by clicking the link below. Let’s make sure every journey with The AA is a smooth one
#LI-THEAA #LI-hybrid