Lead IT Support Analyst

3 months ago

Bath, United Kingdom Rotork Full time
Job Description

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

This is a key role as the lead based in our global headquarters to ensure End User Compute (EUC) and Infrastructure operations continue smoothly through comprehensive support to end users. With a global rollout of our new D365 system underway alongside a new DevOps model being introduced, it’s an exciting time to join Rotork.

The Opportunity

Reporting to the Global Service Delivery Manager, this role is the senior figure in a team of 11 which is mainly based in the United States of America.

In this position you will be responsible for overseeing the service desk ticket system, ensuring processes and best practice are followed, executed correctly and improved. Playing a key role in 24/7 global IT support will be critical whilst following triage processes to resolve issues. You will also act as a point of escalation to other team members and contribute to the major incident management cover rota and major incidents.

The ideal candidate will be a systematic thinker whilst considering wider implications of actions, be adaptable with strong judgement skills and be able to communicate and manage stakeholders at all levels.

Experience Requirements:

  • Proven experience collaborating within an IT support function and considering the bigger picture
  • Solid experience leading solves with incidents, requests and changes within infrastructure and EUC
  • Robust technical knowledge of service desk tools and IT systems/ applications

The Successful Candidate will be:

  • Able to communicate and manage stakeholders at all levels
  • Adaptable with strong judgement skills
  • A systematic thinker whilst considering wider implications of actions
Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.

  • Lead IT Support Analyst

    2 months ago

    Bath, Bath and North East Somerset, United Kingdom Client Full time

    Lead IT Support Analyst Bath Hybrid post probation £Competitive + Progression + Training + Up to 9% Pension + Private Medical + Additional BenefitsExcellent opportunity for a Lead IT Support Analyst or a 2nd/3rd Line Support Engineer looking for the next step in their career to join a world-leading manufacturing business offering progression routes into all...

  • Lead IT Support Analyst

    2 months ago

    Bath, United Kingdom Client Full time

    Lead IT Support Analyst Bath Hybrid post probation £Competitive + Progression + Training + Up to 9% Pension + Private Medical + Additional Benefits!Excellent opportunity for a Lead IT Support Analyst or a 2nd/3rd Line Support Engineer looking for the next step in their career to join a world-leading manufacturing business offering progression routes into...

  • Lead IT Support Analyst

    2 months ago

    Bath, United Kingdom Rise Technical Recruitment Ltd Full time

    Lead IT Support Analyst Bath Hybrid post probation £Competitive + Progression + Training + Up to 9% Pension + Private Medical + Additional Benefits!Excellent opportunity for a Lead IT Support Analyst or a 2nd/3rd Line Support Engineer looking for the next step in their career to join a world-leading manufacturing business offering progression routes into...

  • Lead Support Analyst

    2 months ago

    Bath, Bath and North East Somerset, United Kingdom Marks Sattin Full time

    Your new organisation is a global manufacturing company undertaking a number of large transformation programmes across the wider business and in the IT setup. As a result of these change programmes, they are looking to recruit for a Lead Support Analyst in the Infrastructure team. In this role you will be primarily responsible for overseeing incidents,...

  • Lead Support Analyst

    1 month ago

    Bath, Bath and North East Somerset, United Kingdom Marks Sattin (UK) Ltd Full time

    Your new organisation is a global manufacturing company undertaking a number of large transformation programmes across the wider business and in the IT setup. As a result of these change programmes, they are looking to recruit for a Lead Support Analyst in the Infrastructure team. In this role you will be primarily responsible for overseeing incidents,...

  • Lead IT Support Analyst EUC: Technical Expertise

    4 days ago

    Bath, Bath and North East Somerset, United Kingdom ROTORK PLC Full time

    Job OverviewAs a key member of the Rotork PLC team, the Lead IT Support Analyst EUC will play a critical role in ensuring the smooth operation of End User Compute (EUC) and Infrastructure services.Key Responsibilities:Provide comprehensive technical support to end users, ensuring minimal downtime and optimal system performance.Collaborate with the Global...

  • Lead IT Support Analyst EUC: Technical Expertise

    4 days ago

    Bath, Bath and North East Somerset, United Kingdom ROTORK PLC Full time

    Job OverviewAs a key member of the Rotork PLC team, the Lead IT Support Analyst EUC will play a critical role in ensuring the smooth operation of End User Compute (EUC) and Infrastructure services.Key Responsibilities:Provide comprehensive technical support to end users, ensuring minimal downtime and optimal system performance.Collaborate with the Global...

  • IT Support Analyst/IT Support Engineer/Technical Support Analyst

    3 weeks ago

    Bath, Somerset, United Kingdom RedRock Resourcing Full time €26,000 - €32,000

    Graduate/Junior IT Support Engineer/Analyst (SQL) x 3 - Bath - Training & Progression - New! Salary: £26k - £32k Bonus, Benefits, Training & Progression Location: Bath (Onsite) A leading organization in the Bath area requires a number of Graduate/Junior IT Support Engineers/Analysts to join its fantastic growing team. Ideal candidates will have...

  • Technical Support Analyst

    1 week ago

    Bath, Bath and North East Somerset, United Kingdom Equisoft Full time

    Job Summary:Equisoft is seeking a skilled Application Support Analyst to join our team. As a key member of our support team, you will be responsible for providing expert-level technical support to our clients, resolving complex issues, and collaborating with cross-functional teams to deliver exceptional customer experiences.Key Responsibilities:Provide...

  • Lead IT Support Specialist

    5 days ago

    Bath, Bath and North East Somerset, United Kingdom Rotork Full time

    Job SummaryWe are seeking a highly skilled and experienced IT Support Specialist to join our team at Rotork. As the Lead IT Support Analyst – EUC, you will play a critical role in ensuring the smooth operation of our End User Compute (EUC) and Infrastructure operations.Key ResponsibilitiesOversee the service desk ticket system and ensure processes and best...

  • Lead IT Support Specialist

    4 days ago

    Bath, Bath and North East Somerset, United Kingdom Rotork Full time

    Job SummaryWe are seeking a highly skilled and experienced IT Support Specialist to join our team at Rotork. As the Lead IT Support Analyst – EUC, you will play a critical role in ensuring the smooth operation of our End User Compute (EUC) and Infrastructure operations.Key ResponsibilitiesOversee the service desk ticket system and ensure processes and best...

  • Technical Support Analyst

    2 weeks ago

    Bath, United Kingdom Adecco Full time

    Position: Technical Support AnalystCompensation: £17 per hourContract Duration: Initial 3 monthsWork Arrangement: Inside IR35 (Umbrella Company Required)As a Technical Support Analyst, you will be responsible for delivering comprehensive 2nd and 3rd line support for a variety of IT systems, software, and services utilized within the organization. Your role...

  • 1st Line Support Analyst

    5 days ago

    Bath, United Kingdom Cadence Resourcing Ltd Full time

    1st Line Support Analyst Are you passionate about technology and audio-visual systems? My client is seeking a skilled 1st Line Support Analyst to join their dynamic team. You'll play a pivotal role in ensuring seamless operations and exceptional user experiences with audio visual technology. Responsibilities: * Provide first-line technical support for...

  • Technical Support Analyst

    4 weeks ago

    Bath, Bath and North East Somerset, United Kingdom Recruitment Partnership (Bristol) Ltd (RP) Full time

    Job OverviewWe are seeking a dedicated IT Service Desk Analyst to provide exceptional 1st and 2nd line support.This role involves working within a dynamic team that is integral to the IT operations of the organization.Contract Duration: Initial engagement for up to 3 months.Compensation: Competitive rate of up to £225 per day (inside IR35 via Umbrella).Work...

  • Technical Support Analyst

    4 weeks ago

    Bath, Bath and North East Somerset, United Kingdom Adecco Full time

    Position: Technical Support Analyst Compensation: GBP17 per hour Contract Duration: Initial 3 months Employment Type: Inside IR35 (Umbrella company required) This role involves delivering comprehensive 2nd and 3rd line support for a range of IT systems, software, and services managed by DDaT. The position includes field support for specialized IT equipment...

  • Technical Support Analyst

    4 weeks ago

    Bath, Bath and North East Somerset, United Kingdom Adecco Full time

    Position: Technical Support Analyst Compensation: GBP17 per hour Contract Duration: Initial 3 months Employment Type: Inside IR35 (Umbrella company required) This role encompasses the provision of comprehensive 2nd and 3rd line support for specialized IT equipment, software, and services within the Digital, Data and Technology (DDaT) framework. The...

  • Technical Support Analyst

    4 weeks ago

    Bath, Bath and North East Somerset, United Kingdom Adecco Full time

    Position OverviewThe role of a Technical Support Analyst is essential in ensuring the seamless operation of IT services within the organization.Compensation: £17 per hourContract Duration: Initial 3-month periodWork Arrangement: Must operate through an umbrella companyThis position encompasses comprehensive 2nd and 3rd line support for specialized IT...

  • Threat Analyst

    2 weeks ago

    Bath, United Kingdom Franklin Bates Full time

    Join a world-leading cybercrime SaaS organisation in a key Threat Intelligence Analyst role - offering a flexible hybrid working set up with a great balance between office and home life - focused on surfacing strategic and tactical insights to customers through technical threat analysis of targeted online attacks. Our client is headquartered in the UK and,...

  • Lead Quality Assurance Analyst

    4 weeks ago

    Bath, Bath and North East Somerset, United Kingdom M??ller Full time

    Müller UK & Ireland is a division of Unternehmensgruppe Theo Müller, employing over 31,000 individuals throughout Europe. The company specializes in the development, production, and marketing of a diverse range of dairy products sourced from 1,300 British farmers. Müller is recognized as one of the top 20 brands in The Grocer's Top 100 list, making it a...

  • Lead Quality Assurance Analyst

    4 weeks ago

    Bath, Bath and North East Somerset, United Kingdom M??ller Full time

    Müller UK & Ireland operates under the umbrella of Unternehmensgruppe Theo Müller, a prominent organization employing over 31,000 individuals throughout Europe. The company specializes in the production, development, and marketing of a diverse range of dairy products sourced from 1,300 British farmers. Müller is celebrated as one of the top 20 brands in...