Technical Support Analyst
3 weeks ago
The role of a Technical Support Analyst is essential in ensuring the seamless operation of IT services within the organization.
Compensation: £17 per hour
Contract Duration: Initial 3-month period
Work Arrangement: Must operate through an umbrella company
This position encompasses comprehensive 2nd and 3rd line support for specialized IT equipment, software, and services managed by the Digital, Data and Technology (DDaT) team. Responsibilities include field support for specialized IT functionalities and providing expert advice on the selection of appropriate IT solutions.
Key Responsibilities
- Provide IT support for departmental teaching environments (2nd/3rd Line Support)
- Assist with specialized computing needs (2nd/3rd Line Support)
- Facilitate IT support for office relocations and new constructions
- Deploy specialized end-user computing devices
- Assist in the packaging of specialized software
- Build, install, and support local departmental servers
- Conduct annual refresh of specialized departmental lab devices
- Configure exam laptops for specialized requirements
- Support DDaT activities at the start of the academic year
- Engage in research teaching and support activities
- Act as a liaison for consultancy and suppliers
- Provide consultancy for building projects
Specialized Technology Stack
- Topdesk
- Nagios
- checkmk
- RedCAP
- BeyondTrust Remote Support
- Clearpass
- BluCat network asset management
- Config Manager
- Active Directory
- Group Policies
- Github
- Puppet
- Microsoft Intune
- Jamf
- AVD
- AppDeploy Toolkit
- Vmware
- Powerman
- Microsoft Teams
- Panopto
- Specialized software such as Rhino, Comsol, Gaussian
- Specialized computing tools
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