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Technical Support Specialist

2 months ago

Bath, Bath and North East Somerset, United Kingdom Cadence Resourcing Ltd Full time
Job Description

**Job Title:** 1st Line Support Analyst

**Job Summary:**

Cadence Resourcing Ltd is seeking a skilled 1st Line Support Analyst to join their dynamic team. As a key member of the IT department, you will play a pivotal role in ensuring seamless operations and exceptional user experiences with audio visual technology.

**Key Responsibilities:**

  • Provide first-line technical support for audio visual systems, troubleshooting and resolving issues promptly.
  • Assist users with setup, configuration, and maintenance of AV equipment, including projectors, displays, video conferencing systems, and sound systems.
  • Collaborate with other IT teams to escalate and resolve complex technical problems efficiently.
  • Document support activities, solutions, and procedures for future reference and improvement.

**Requirements:**

  • Proven experience in a similar role, supporting audio visual technologies.
  • Strong technical proficiency in troubleshooting AV equipment and systems.
  • Excellent communication skills with a customer-centric approach.
  • Ability to work independently and prioritize tasks effectively in a fast-paced environment.

**Contract Details:**

This is a 3-month contract, inside IR35, with 5 days onsite in Bath.