Technical Support Analyst

3 weeks ago


Bath, Bath and North East Somerset, United Kingdom Adecco Full time

Position: Technical Support Analyst

Compensation: GBP17 per hour

Contract Duration: Initial 3 months

Employment Type: Inside IR35 (Umbrella company required)

This role involves delivering comprehensive 2nd and 3rd line support for a range of IT systems, software, and services managed by DDaT. The position includes field support for specialized IT equipment and services, along with expert guidance in selecting appropriate IT solutions.

Key Responsibilities:

  • Provide IT support for departmental teaching environments (2nd/3rd Line Support)
  • Assist with specialist computing support (2nd/3rd Line Support)
  • Facilitate IT support for office relocations and new constructions
  • Deploy specialized end-user computing devices
  • Assist in the packaging of specialized software
  • Build, install, and support local departmental servers
  • Conduct annual refreshes of specialized departmental lab devices
  • Configure exam laptops for specialized requirements
  • Participate in DDaT activities for the commencement of the academic year
  • Engage in research teaching and support initiatives - Meet & Greet
  • Consult with suppliers and provide liaison services
  • Offer consultancy for building projects

Specialized Technology Stack:

  • Topdesk
  • Nagios
  • checkmk
  • RedCAP
  • BeyondTrust Remote Support
  • Clearpass
  • BluCat network asset management
  • Config Manager
  • Active Directory
  • Group Policies
  • Github
  • Puppet
  • Microsoft Intune
  • Jamf
  • AVD
  • AppDeploy Toolkit
  • Vmware
  • Powerman
  • Microsoft Teams
  • Panopto
  • Specialized software such as Rhino, Comsol, Gaussian
  • Specialized computing


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