Technical Support Analyst
6 days ago
Job Summary:
Equisoft is seeking a skilled Application Support Analyst to join our team. As a key member of our support team, you will be responsible for providing expert-level technical support to our clients, resolving complex issues, and collaborating with cross-functional teams to deliver exceptional customer experiences.
Key Responsibilities:
- Provide timely and effective technical support to clients via various communication channels
- Investigate and resolve complex technical issues, escalating as necessary to ensure timely resolution
- Collaborate with internal teams, including Development, Infrastructure, and Business Analysts, to resolve issues and improve overall system performance
- Develop and maintain in-depth knowledge of Equisoft's software products and technical infrastructure
- Create and update technical documentation, knowledge base articles, and other resources to support client success
- Participate in formal testing of new client configurations and contribute to the development of testing procedures
Requirements:
- Proven experience in technical support, software development, or a related field
- Strong analytical and problem-solving skills, with the ability to understand complex technical concepts
- Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
- Strong attention to detail and organizational skills, with the ability to maintain accurate records and documentation
Preferred Qualifications:
- Experience with web-based applications and MS SQL server queries
- Knowledge of software development methodologies and technical infrastructure
About Equisoft:
Equisoft is a global provider of advanced insurance and investment digital solutions, recognized as a valued partner by over 250 of the world's leading financial institutions. We offer a complete ecosystem of end-to-end and scalable solutions that help our clients tackle any challenge in this era of digital disruption.
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