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Lead IT Support Specialist
2 months ago
We are seeking a highly skilled and experienced IT Support Specialist to join our team at Rotork. As the Lead IT Support Analyst – EUC, you will play a critical role in ensuring the smooth operation of our End User Compute (EUC) and Infrastructure operations.
Key Responsibilities- Oversee the service desk ticket system and ensure processes and best practices are followed and improved.
- Act as a point of escalation for other team members and contribute to major incident management cover rota and major incidents.
- Collaborate with the Global Service Delivery Manager to ensure the team is working efficiently and effectively.
- Proven experience in IT support and leadership roles, with a focus on EUC and Infrastructure operations.
- Strong technical knowledge of service desk tools and IT systems/applications.
- Excellent communication and stakeholder management skills.
As a member of our team, you will have the opportunity to work with a global organization that is committed to innovation and excellence. You will be part of a dynamic and supportive team that is passionate about delivering exceptional results.
Rotork is a market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases, and powders across many industries worldwide. Our purpose is to keep the world flowing for future generations.
