Clinical Application Analyst

Are you looking for your next challenge in digital?

Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
We are pleased to be able to offer an exciting opportunity to join the Electronic Patient Record (EPR) Programme Team at Northampton General Hospital. In partnership with our chosen supplier, we have embarked on our digital excellence journey to implement a nationally-leading EPR system that will transform the quality of care for our patients and staff by having instantly accessible information using the latest mobile technology, reducing paper usage and utilising clinical decision support tools.
As Clinical Applications Analyst, you will support the efficient delivery of the configuration, build and testing as part of the Electronic Patient Record (EPR) programme, focusing on the delivery to internal service level agreements. You will also be responsible for ensuring the successful delivery of projects within the programme including implementations and changes. As part of a dynamic and agile team that is committed to our Vision ‘Dedicated to Excellence’, you will have significant personal opportunities to grow and develop, as well as to tangibly impact how care is delivered in the future.
As the Clinical Applications Analyst you will report into the EPR Applications Manager and assist in the day-to-day operations of the service.
You will have good problem solving, communication and organisational skills, along with experience of assisting a team within a digital healthcare environment. Alongside this, you will have awareness of how computer systems support patient care will be essential as will experience of working in a system management role.
You will carry out the following duties independently within your designated area of work, referring to your manager when necessary for support and guidance:
Supporting the delivery of modules and components of the EPR system
Delivery of an efficient, responsive, effective and customer focused service through the supervision of an applications support service team
Ensuring Clinical system downtime is minimised and associated risks are mitigated
Ensuring business benefits are realised from new and existing systems
Ensuring knowledge and information is shared and that the systems are continually reviewed to fully utilise it to the benefit of all parties.
Travel to the hospital site will be required.
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Main Duties
Deliver excellent customer service, supporting team to ensure that services provided across the group are and continue to be effective, meet the clinical and business needs of the Group, and represent best value for money.
Deliver a high-quality service ensuring the team exceed agreed service level agreements, prioritising workload and ensuring priorities are met for systems access, development and user issues.
Propose improvements to ensure systems are reliable and resilient, and that robust arrangements for maintenance are in place and regularly assessed.
Support the Digital teams and clinical users in relation to the implementation and strategic development of electronic patient records and diagnostic systems within the Trust through your specialist knowledge.
Build and optimise configuration for new and existing clinical applications.
Ensure the Clinical Safety Management system is followed and all clinical risks are assessed in conjunction with the Clinical Safety Officer.
Ensure that all changes to the system are reviewed and signed off as safe prior to implementation.
Communicate with external organisations over service issues e.g. third party suppliers, other NHS organisations, to ensure any outstanding issues are resolved to the satisfaction of the Trust.
Using your knowledge of systems, work with stakeholders to ensure the effective integration of the clinical applications with other systems with the aim of maximising the efficiency of the clinical workflow overall, and longer-term business planning.
Use appropriate testing methodologies and systems to ensure patient and clinical digital systems meet trust and legislative requirements, particularly in support of upgrades, security patches, etc.
Champion and role model the Groups values and behaviours and support others in doing so to deliver the Group Vision and Mission successfully.
You will be an integral contributor to the identification and management of risk and issues throughout the development lifecycle, referring only to your manager where necessary.
Clinical Applications Improvement and Support
Basic awareness of hospital workflow and systems to ensure effective support of clinical applications to maximise clinical and operational benefits from these systems.
Advise clinical and admin users on the most effective, safe and efficient use of the clinical applications available.
Independently assist the day-to-day system management and user support of these electronic patient systems post implementation and for managing those colleagues undertaking system administration and support duties. This will often require investigation of complex systems and technology, fault finding and resolution.
Identify, in conjunction with stakeholders, any clinical risks associated with the use of clinical applications and electronic patient records.
Working closely with the Test Lead, to support the development of testing plans based on the complex workflow and system configuration requirements to ensure the systems are fit for purpose and meet clinicians needs.
Provide support and professional advice regarding clinical applications.
Leadership
Work closely with the team, creating the environment for happy, motivated and highly-performing teams.
Work closely with the Digital Transformation and Innovation team on upgrades and policies/procedures.
Assist in the implementation of the Group Digital Strategy, in line with Group, Trust and national priorities and initiatives, and leading digital techniques.
Technical Service Delivery
Using initiative to plan work to ensure effective service delivery, the post holder will resolve conflicting timescales and priorities independently and exercise judgement and discretion to resolve issues, seeking support only where necessary.
Contribute to the leadership and specialist knowledge in the implementation and delivery of your area of service modelled around agreed methodologies.
Ensuring processes are in place which will:
Deal promptly and efficiently with all patient identification and electronic records management issues in order to minimise clinical risk
Ensure electronic patient systems are available to support the continuity of patient care at all times
Record and document day-to-day maintenance, faults and performance issues using an industry standard ITIL approach
Create account access and passwords within agreed SLAs, supporting team with knowledge and guidance as required
You will also be required to adopt a mentor role in the development of team members to assist them in acquiring in-depth knowledge of clinical applications including PAS and EPR and any others falling under the remit of the Clinical Systems team e.g. Choose & Book.
Participate in a Trust wide patient systems quality assurance and audit programme to optimise the clinical potential of systems. Ensure on-going effective service delivery by anticipating and responding to evolving clinical service needs.
Deliver the maintenance and remedial work where appropriately scheduled and undertaken so that it does not adversely impact the availability of business critical systems.
Support the work to ensure that appropriate disaster recovery and business continuity procedures are in place for critical systems under your responsibility and that disaster recovery testing is performed in line with scheduled plans.
Performance
Adhere to performance standards for your service area, including KPIs, monitor achievement against these, review working practices and devise improved ways of working where necessary to enhance the efficiency and effectiveness of services delivered.
Propose improvement to systems that are in place and routinely analyse and manage Digital resource utilisation in your area of responsibility in order to provide efficient and optimised digital services.
Carry out the regular compliance auditing undertaken to assure that the Group does not breach contractual or legal obligations.
Policies and Procedures
Through review, propose changes and support the maintenance of up to date policies, guidelines, standard operating procedures, and standards covering the use and management of all clinical applications, resources, and assets (physical and data). Ensure that policies are kept up to date, are in line with national policy, standards, and guidance, and comply with all relevant legislative requirements.
Support with internal and external auditors to ensure that an appropriate Digital audit programme is in place, commensurate with risk and all accepted audit recommendations are completed promptly, seeking support only when necessary.
Communication
Support the Digital portfolio at local levels, developing partnerships, sharing best practice and integrating knowledge across the Group.
Build good relationships and ensure effective Digital partnerships with other organisations across the ICS, locally, regionally and nationally.
Form constructive relationships with suppliers to optimise the delivery of solutions and maximise the Group’s influence on the future direction of the suppliers’ products.
You will be able to communicate complex application based issues with clinicians, using plain English to enable accurate issue investigation and resolution.
Please see the job description and person specification for further details

---