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Clinical Application Analyst

3 months ago

Northampton, United Kingdom Northampton General Hospital Full time

Job summary

Are you looking for your next challenge in digital?

We are pleased to be able to offer an exciting opportunity to join the Electronic Patient Record (EPR) Programme Team at Northampton General Hospital. In partnership with our chosen supplier, we have embarked on our digital excellence journey to implement a nationally-leading EPR system that will transform the quality of care for our patients and staff by having instantly accessible information using the latest mobile technology, reducing paper usage and utilising clinical decision support tools.

As Clinical Applications Analyst, you will support the efficient delivery of the configuration, build and testing as part of the Electronic Patient Record (EPR) programme, focusing on the delivery to internal service level agreements. You will also be responsible for ensuring the successful delivery of projects within the programme including implementations and changes. As part of a dynamic and agile team that is committed to our Vision 'Dedicated to Excellence', you will have significant personal opportunities to grow and develop, as well as to tangibly impact how care is delivered in the future.

FIXED TERM/SECONDMENT OPPORTUNITY

Main duties of the job

As the Clinical Applications Analyst you will report into the EPR Applications Manager and assist in the day-to-day operations of the service.

You will have good problem solving, communication and organisational skills, along with experience of assisting a team within a digital healthcare environment. Alongside this, you will have awareness of how computer systems support patient care will be essential as will experience of working in a system management role.

You will carry out the following duties independently within your designated area of work, referring to your manager when necessary for support and guidance:

Supporting the delivery of modules and components of the EPR system Delivery of an efficient, responsive, effective and customer focused service through the supervision of an applications support service team Ensuring Clinical system downtime is minimised and associated risks are mitigated Ensuring business benefits are realised from new and existing systems Ensuring knowledge and information is shared and that the systems are continually reviewed to fully utilise it to the benefit of all parties.

Travel to the hospital site will be required.

About us

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion Accountability Respect Integrity Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Job description

Job responsibilities

Main Duties

Deliver excellent customer service, supporting team to ensure that services provided across the group are and continue to be effective, meet the clinical and business needs of the Group, and represent best value for money. Deliver a high-quality service ensuring the team exceed agreed service level agreements, prioritising workload and ensuring priorities are met for systems access, development and user issues. Propose improvements to ensure systems are reliable and resilient, and that robust arrangements for maintenance are in place and regularly assessed. Support the Digital teams and clinical users in relation to the implementation and strategic development of electronic patient records and diagnostic systems within the Trust through your specialist knowledge. Build and optimise configuration for new and existing clinical applications. Ensure the Clinical Safety Management system is followed and all clinical risks are assessed in conjunction with the Clinical Safety Officer. Ensure that all changes to the system are reviewed and signed off as safe prior to implementation. Communicate with external organisations over service issues third party suppliers, other NHS organisations, to ensure any outstanding issues are resolved to the satisfaction of the Trust. Using your knowledge of systems, work with stakeholders to ensure the effective integration of the clinical applications with other systems with the aim of maximising the efficiency of the clinical workflow overall, and longer-term business planning. Use appropriate testing methodologies and systems to ensure patient and clinical digital systems meet trust and legislative requirements, particularly in support of upgrades, security patches, etc. Champion and role model the Groups values and behaviours and support others in doing so to deliver the Group Vision and Mission successfully. You will be an integral contributor to the identification and management of risk and issues throughout the development lifecycle, referring only to your manager where necessary.

Clinical Applications Improvement and Support

Basic awareness of hospital workflow and systems to ensure effective support of clinical applications to maximise clinical and operational benefits from these systems. Advise clinical and admin users on the most effective, safe and efficient use of the clinical applications available. Independently assist the day-to-day system management and user support of these electronic patient systems post implementation and for managing those colleagues undertaking system administration and support duties. This will often require investigation of complex systems and technology, fault finding and resolution. Identify, in conjunction with stakeholders, any clinical risks associated with the use of clinical applications and electronic patient records. Working closely with the Test Lead, to support the development of testing plans based on the complex workflow and system configuration requirements to ensure the systems are fit for purpose and meet clinicians needs. Provide support and professional advice regarding clinical applications.

Leadership

Work closely with the team, creating the environment for happy, motivated and highly-performing teams. Work closely with the Digital Transformation and Innovation team on upgrades and policies/procedures. Assist in the implementation of the Group Digital Strategy, in line with Group, Trust and national priorities and initiatives, and leading digital techniques.

Technical Service Delivery

Using initiative to plan work to ensure effective service delivery, the post holder will resolve conflicting timescales and priorities independently and exercise judgement and discretion to resolve issues, seeking support only where necessary. Contribute to the leadership and specialist knowledge in the implementation and delivery of your area of service modelled around agreed methodologies. Ensuring processes are in place which will: Deal promptly and efficiently with all patient identification and electronic records management issues in order to minimise clinical risk Ensure electronic patient systems are available to support the continuity of patient care at all times Record and document day-to-day maintenance, faults and performance issues using an industry standard ITIL approach Create account access and passwords within agreed SLAs, supporting team with knowledge and guidance as required You will also be required to adopt a mentor role in the development of team members to assist them in acquiring in-depth knowledge of clinical applications including PAS and EPR and any others falling under the remit of the Clinical Systems team Choose & Book. Participate in a Trust wide patient systems quality assurance and audit programme to optimise the clinical potential of systems. Ensure on-going effective service delivery by anticipating and responding to evolving clinical service needs. Deliver the maintenance and remedial work where appropriately scheduled and undertaken so that it does not adversely impact the availability of business critical systems. Support the work to ensure that appropriate disaster recovery and business continuity procedures are in place for critical systems under your responsibility and that disaster recovery testing is performed in line with scheduled plans.

Performance

Adhere to performance standards for your service area, including KPIs, monitor achievement against these, review working practices and devise improved ways of working where necessary to enhance the efficiency and effectiveness of services delivered. Propose improvement to systems that are in place and routinely analyse and manage Digital resource utilisation in your area of responsibility in order to provide efficient and optimised digital services. Carry out the regular compliance auditing undertaken to assure that the Group does not breach contractual or legal obligations.

Policies and Procedures

Through review, propose changes and support the maintenance of up to date policies, guidelines, standard operating procedures, and standards covering the use and management of all clinical applications, resources, and assets (physical and data). Ensure that policies are kept up to date, are in line with national policy, standards, and guidance, and comply with all relevant legislative requirements. Support with internal and external auditors to ensure that an appropriate Digital audit programme is in place, commensurate with risk and all accepted audit recommendations are completed promptly, seeking support only when necessary.

Communication

Support the Digital portfolio at local levels, developing partnerships, sharing best practice and integrating knowledge across the Group. Build good relationships and ensure effective Digital partnerships with other organisations across the ICS, locally, regionally and nationally. Form constructive relationships with suppliers to optimise the delivery of solutions and maximise the Groups influence on the future direction of the suppliers products. You will be able to communicate complex application based issues with clinicians, using plain English to enable accurate issue investigation and resolution.

Please see the job description and person specification for further details

Person Specification

Educations, Training and Qualifications

Essential

Educations, Training and Qualifications Educated to degree level or equivalent level of education, training or experience Evidence of continuous personal and professional development

Desirable

ITIL Certification or relevant experience or working in an ITIL environment Evidence of experience or qualification in one or more of the following SQL / SQL Server, HL7 Interfaces, reporting tools ( Business Objects),Windows Server Administration

Knowledge and Experience

Essential

Evidence of continuing professional development Previous experience in an Digital support role Experience in contributing to the success of a multi-disciplinary team as effective team member Experience of contributing to the development of policies and procedures

Desirable

Knowledge of the provision of health services Demonstrable understanding of clinical workflows relevant to EPR in NHS setting Contributing to digital clinical systems change/project while also developing and maintaining high standards of quality Good systems development skills and technical knowledge across a broad range of clinical systems and software Knowledge of digital healthcare standards and NHS datasets and their relationship to coding, finance and commissioning Knowledge of clinical risk management policies and processes Understanding of NHS Digital systems and services Experience of developing and executing testing plans

Skills

Essential

Good verbal and written communication and presentation skills suitable for a range of audiences Able to clearly manage priorities for self and contribute to those of team in order to meet targets Quality focused with an innovative approach and ability to solve complex problems Ability to undertake duties effectively and to time in line with legislation, policies and procedures Proficiency in the use of Digital tools, particularly Microsoft Office. Advanced keyboard skills

Desirable

Have experience of contributing to supporting an organisational wide Digital system Be able to communicate about operational requirements for system management ( performance monitoring etc) Familiar with hospital environment and the role of EPR Systems in the clinical and business operation of the Trust

Key Competencies/Personal Qualities and Attributes

Essential

Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patients and service users Ability to interpret and convey complex information from various systems in a manner that is easily understood by a variety of users Must be able to demonstrate analytical thinking and the ability to work through problems to a resolution Must be able to demonstrate both formal and informal communication ability, orally and in writing, when dealing with colleagues and other staff at all levels Ability to deliver to targets and deadlines Aligned to the Group's values of Compassion, Accountability, Respect, Integrity and Courage Highly motivated, hard-working, self-confident, robust and resilient individual with drive and determination to deliver Honesty and professional integrity Passionate commitment to embedding diversity and equality internally and externally Ability to travel to the Northampton Hospital site and to other sites across the Group