Applications Manager

2 weeks ago

Northampton, Northamptonshire, United Kingdom Northampton General Hospital Full time

Job summary

Are you looking for your next challenge in digital?

We are pleased to be able to offer an exciting opportunity to join the Electronic Patient Record (EPR) Programme Team at Northampton General Hospital. In partnership with our chosen supplier, we have embarked on our digital excellence journey to implement a nationally-leading EPR system that will transform the quality of care for our patients and staff by having instantly accessible information using the latest mobile technology, reducing paper usage and utilising clinical decision support tools.

As EPR Applications Manager you will be responsible for the efficient delivery of a the EPR configuration and build, focusing on the delivery to internal project based timelines.

Main duties of the job

You will be responsible for management, development, daily maintenance and application support for the EPR Programme.

You will have excellent problem solving, communication and organisational skills, along with significant experience of managing a team within a digital healthcare environment. An expert knowledge of how computer systems support patient care will be essential as will experience of working in a system management role.

You will have a full understanding of the ITIL Lifecycle - and how EPR systems support fits within that, ensuring that robust change management processes and policies are in place to manage all changes in a timely and safe manner.

Using your expert knowledge, you will play a key role in defining configuration and design for EPR systems, with particular regard to usability in the clinical setting.

You will act as an escalation point and single point of command for third party suppliers and system users during the programme, ensuring a swift and coordinated response, ensuring downtime is kept to a minimum.

Through your detailed knowledge of the Trust business processes and their delivery via the systems, you will lead on continuous improvement, recommending and implementing improvements to systems and related procedures.

For further details please see detailed job description and personal specification

About us

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion Accountability Respect Integrity Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Job description

Job responsibilities

Key Duties

Leadershipand overall management of the EPR systems support team to provide efficient,integrated and customer-focused services to all staff, delivering excellentcustomer service, supporting the team to ensure that services provided acrossthe group are and continue to be effective, meet the clinical and businessneeds of the Group, and represent best value for money.

Creationand maintenance of a Domain Management plan to manage the various systemenvironments during the system and upgrade lifecycle, acting as the technicalexpert for project environments.

Ensureaccurate documentation and controls are in place for Role based Access to EPRinformation systems.

Ensureeffective service delivery monitoring is in place, with up-to-date dashboardsfor service reporting purposes.

Planningof improvements to ensure systems are reliable and resilient, and that robustarrangements for maintenance are in place and regularly assessed.

Liaisewith colleagues (such as the EPR Programme Manager) to enable creativity andinnovation around the future provision of EPR solutions, in support of theDigital Strategy.

Establishkey relationships within the Service Delivery Team to enable all incident andservice requests to be responded to within the departments SLAs and in linewith departmental policy.

Develop,implement, manage and monitor internal departmental OLAs within the ICTdepartment and wider group.

Workwith the Trusts Information Security Manager to ensure that Trust EPR systemsare compliant with best practice and conform to standards expected in thesecurity section of the IG Toolkit. Provide evidence of effective securitycontrols for the purpose of the annual IG Toolkit Submission to HSCIC.

Responsiblefor the system onboarding processing, ensuring the service catalogue is up todate, roles and responsibilities understood and all new services aretransitioned to live through a controlled and process driven approach. You willbe a key member of the ICT change advisory board (CAB).

Leadon business cases and support longer term business planning for theimplementation and strategic development of electronic patient records anddiagnostic systems within the Trust.

Negotiatewith external organisations over service issues third partysuppliers, other NHS organisations, to ensure any outstanding issues areresolved to the satisfaction of the Trust.

Collaboratewith colleagues to ensure effective integration of the ClinicalApplications with other systems with the aim of maximising the efficiency ofthe clinical workflow overall, and longer term business planning.

Developappropriate testing methodologies and systems to ensure Patient and DiagnosticDigital systems meet trust and legislative requirements, particularly insupport of upgrades, security patches, etc.

Please see further details on the job description and person specification

.

Person Specification

Educations, Training and Qualifications

Essential

Educated to Masters level education or equivalent level or equivalent experience delivering Digital services Detailed knowledge of the provision of health services Significant understanding of clinical workflows relevant to EPR in NHS setting Evidence of continuous personal and professional development ITIL Certification or relevant experience or working in an ITIL environment

Desirable

Project Management qualification, such as PRINCE II or experience of using structured project methodology Evidence of experience or qualification in one or more of the following SQL / SQL Server HL7 Interfaces Reporting tools ( Business Objects) Windows Server Administration

Knowledge and Experience

Essential

Evidence of continuing professional development Extensive experience in building and managing clinical systems delivery functions at a senior level (preferably in an NHS environment) Experience of digital/IT clinical systems change/project management while also developing and maintaining high standards of quality Demonstrable understanding of clinical workflows relevant to EPR in NHS setting Significant professional experience providing support for clinical systems Experience in building, leading, motivating and developing multi-disciplinary teams as effective people manager Demonstratable working knowledge of effective performance and budgetary management and control including achieving annual targets on a regular basis Sufficient knowledge of NHS/Government policies, strategies and organisational relationships in relation to the service area, to be able to advise stakeholders and develop proposals for the service area Good knowledge of digital healthcare standards and NHS datasets and their relationship to coding, finance and commissioning Experience of contributing to the development of policies and procedures Experience of implementing change Demonstrable knowledge of clinical risk management policies and processes Experience of developing and executing testing plans

Skills

Essential

Excellent verbal and written communication and presentation skills suitable for a range of audiences, including chairing of meetings Able to clearly manage priorities for self, staff and teams in order to meet targets Ability to perform well under pressure and manage unpredictable workload with conflicting priorities Quality focused with an innovative approach and ability to solve complex problems Have experience of administering and supporting an organisational wide IT system Must have a methodical, disciplined approach to working practices Have knowledge of, and be able to communicate effectively on highly complex operational requirements for effective system management ( performance monitoring etc) Must be familiar with hospital environment and the role of EPR Systems in the clinical and business operation of the Trust Ability to undertake duties effectively and to time in line with legislation, policies and procedures High level of proficiency in the use of IT tools, particularly Microsoft Office. Advanced keyboard skills Good influencing, persuasion and negotiating skills to gain agreement from multiple stakeholders Ability to work with and through others Ability to critically analyse highly complex data sets

Key Competencies/Personal Qualities and Attributes

Essential

Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patients and service users Ability to interpret and convey complex information from various systems in a manner that is easily understood by a variety of users Must be able to demonstrate analytical thinking and the ability to work through problems to a resolution Must be able to demonstrate both formal and informal communication ability, orally and in writing, when dealing with colleagues and other staff at all levels Ability to deliver to targets and deadlines Aligned to the Group's values of Compassion, Accountability, Respect, Integrity and Courage Highly motivated, hard-working, self-confident, robust and resilient individual with drive and determination to deliver Able to perform confidently in stressful situations Honesty and professional integrity Commitment to personal development and development of staff Can constructively challenge and effectively manage conflict to reach a positive conclusion Ability to travel to the Northampton Hospital site and to other sites across the Group

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