Senior Applications Support Analyst

3 weeks ago

Northampton, United Kingdom West Northamptonshire Council Full time
About the role

Join us as a Senior Applications Support Analyst and make a significant impact with your technical expertise. In this senior role, you will be the go-to expert, providing technical advice, consultancy, and support for critical IT applications used by the Council. Beyond support, you'll help shape the design and implementation of new software applications and upgrades.

We are looking to grow the team amidst new large projects and numerous changes, always exploring digital initiatives like AI and our Innovation Hub. Your contributions will be crucial to the success of corporate projects and the achievement of the council's objectives. Be part of our dynamic team and help shape the technological future of West Northants Council.

What will you be doing?

As a Senior Applications Support Analyst, you'll be at the forefront of providing expert technical guidance and translating business needs into effective IT solutions. You'll advise on the best applications to implement, ensuring our portfolio meets current and future business needs. You'll lead risk analysis, oversee project delivery, resolve complex issues, and drive strategic upgrades to keep our systems performing optimally. Join us in exciting projects and digital initiatives and help shape the technological future of West Northants Council.

About you

We are seeking an accomplished professional to fill this role, someone who excels in motivating and developing skilled IT professionals within the team. You thrive in investigating and resolving complex business application issues, implementing preventive measures, and directing technical project implementations. A proactive thinker, you will excel in recommending, planning, and managing upgrades and changes to business applications.

You have the ability to influence senior managers, produce clear documentation independently, work autonomously or collaboratively, and effectively prioritise workloads to meet deadlines. We offer a robust training package and clear career progression, always looking at career advancement opportunities within the team, ensuring your professional growth and development.

Is this you? If so, we’d like to hear from you.

Thank you to all who have shown interest in our company. If you have applied before, please note that reapplying is not necessary at this time.

About us

We're a new council, following one of the largest shake-ups in local government reform in recent history. As a new authority, we're embarking on an exciting journey to deliver exceptional services for our residents, customers and communities.

Our vision at West Northamptonshire Council is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

Hear more from Anna Earnshaw, our Chief Executive, about working for West Northants Council: />
At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

When potential is unlocked, talent thrives.

Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.

West Northants Council, where careers thrive.

Our benefits

We offer a wide range of benefits to our employees, these include:

Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
Cycle to Work scheme.
Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
Car Lease scheme
Professional subscriptions / registration - if your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees
Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
Ongoing training and development opportunities.
A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
Our West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.

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