Guest Services Trainer

3 weeks ago

City of London, United Kingdom Staycity Aparthotels Full time

Location: UK or Dublin

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
Position: Guest service Trainer
Job type: Full time, permanent


Welcome to Staycity Group, a thriving and rapidly expanding aparthotel operator, making waves across the heart of Europe With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with 32 exceptional properties across iconic European cities like London, Dublin, Berlin, Edinburgh, Paris, and Venice.

Are you someone who thrives in a high-paced, evolving environment where ambiguity is met with enthusiasm and determination? Do you have an insatiable curiosity, an empathetic nature, and a genuine passion for growing with, and supporting others? At Staycity Group, we're not just an aparthotel group; we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact.

We're on the lookout for a dedicated and knowledgeable Guest Service Trainer to join Staycity Group based in London or Dublin (travelling regularly to our other properties across Europe). This role will look after our brand, Staycity; - established 20 years ago in Dublin and made up of 26 Aparthotels across 5 countries.


This is a pivotal and newly created role within our People team, reporting into our Head of People Experience- Properties. As Guest Service Trainer for Staycity, you will lead the design and rollout of best-in-class training programs; - oriented around empowering our teams to deliver an exceptional guest experience for each, and every guest that stays or dines at Staycity. You will support us in developing and implementing a range of training programs across our Operations teams- whether supporting our F&B, Housekeeping and Front Office teams to exceed our guest expectations. If you're a dynamic Trainer who thrives in an ever-changing and fast-moving environment, take your next steps and join our growing team.

Benefits: We want you and your loved ones to thrive, we'll support your health, wellness, learning and development and if you decide it's time to start or grow a family rest assured, we celebrate that too:
• Paid Maternity, Surrogacy, Adoptive & Paternity leave
• Pension scheme
• 25 days annual leave & 2 volunteer days
• Annual bonus
• Support for you and your family when you need it with our Employee Assistance Program
• Team rates: From €25 per night - Overnight stays for you, and your family and friends

What you'll do :
• Work closely with our Head of People Experience, and L&D Manager, to develop training materials focussed on delivering an exceptional guest experience
• Collaborate across teams: work closely with various Staycity departments to understand their training needs and align learning programs with the brand's goals.
• Develop brand specific learning content: create compelling learning resources custom-tailored for Staycity
• Deliver dynamic training programs: conduct training sessions at Staycity, in formats such as workshops, webinars, and in-person sessions
• Partner, where needed, with best-in-class external training providers- collaborating with them to ensure brand-specific and carefully curated content is delivered to our Operations teams
• Support our Head of F&B with the rollout of F&B specific training programs which align with our reimagined F&B offer across our properties
• Work alongside the Operations teams to roll out training programs- identifying training capability within our Operations teams and supporting them to deliver relevant training for their teams where applicable
• Evaluate learning tools effectiveness: continuously assess the effectiveness of any training programs through feedback and metrics, contributing to data-driven decision-making for performance improvement.

Ideally you will have…
• 3+ years of hands-on experience in a Learning and Development role, in a guest or customer service focussed hospitality environment
• Proven track record of delivering impactful training across diverse formats and populations
• Experience working across European geographies (this is preferable but not essential)
• Experience in delivering tailored training programs and learning materials to meet the unique needs of employee groups
• Demonstrates strong communication and facilitation skills, creating engaging sessions that resonate with our teams.
• Skilled at adapting training sessions to cater to unique populations across our organisation
• Strong collaboration with teams across the organisation, fostering a culture of continuous learning and growth

If you possess the ability to navigate through challenges with a blend of kindness and clarity, backed by data-driven decision-making skills, we'd love to hear from you So, join us in this exciting and ever-evolving journey, where you'll be supported, inspired, and encouraged to reach your full potential. Let's make the world a little brighter, one guest at a time.
Start your Staycity Group journey today Take the leap and click "apply" now


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