Guest Experience Trainer

6 months ago

London, United Kingdom Rapport Guest Services Full time

Job Introduction
**We are very excited to be recruiting a Guest Experience Trainer to join the award winning Rapport Learning and Development Team.**

**You will join an energetic, driven and fun team, working Monday to Friday in a brand-new office located near Holborn. Additionally, you will have the opportunity to visit and work from some of the most amazing and innovative client offices in the UK.**

**This role is Monday to Friday and 40 hours per week.**

**Main Responsibilities**:

- Delivery of existing Rapport training workshops, both virtual live and face to face to our operational teams, to the standards required.
- Evaluate training effectiveness through gaining feedback, data analysis, and reporting insights with the wider L&D team to enhance training interventions for optimal business results.
- Supporting with the development of new and innovative training courses and learning interventions.
- Supporting the delivery of key L&D projects that underpin the L&D strategy.
- Supporting the wider L&D team with queries and admin.
- Have experience in designing and elevating training and development for operational teams in a fast paced, agile, premium customer centric environment
- Be able to conduct engaging and informative training sessions to a diverse range of people, using various instructional techniques and technology platforms, to account for different learning styles and business needs
- Be an articulate communicator who demonstrates the ability to connect with and inspire others, adapting their communication style to the person or audience
- Be willing to travel to locations across the UK, Ireland and internationally
- Be a self-starter with ability to work autonomously on projects, as well as collaboratively with the wider L&D team
- Demonstrate ability in building strong relationships with stakeholders, demonstrating a flexible and collaborative approach towards clients, peers, and managers
- Demonstrate an inquisitive and progressive approach to understanding business needs, and to be in tune with industry trends and best practices in how learning can enhance service and standards

About The Company
**Why Rapport?**

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
- Some of the benefits you will have access to:_
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work

**About the Company**

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

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