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Customer Services Team Lead

1 month ago

Warwick, United Kingdom Bravissimo Full time
We are looking for a Customer Services Team Lead (fixed term contract) to join our Customer Service Team

All potential candidates should read through the following details of this job with care before making an application.
About the Job
As a Team Lead, reporting into one of our Team Managers, you will be responsible for the day to day running of the department.
You will manage workflow distribution throughout the day, ensuring all tasks are completed accurately whilst ensuring customers are supported across all of the channels.
Leading from the front you will be a true role model for customer experience across all channels and will inspire and develop the team of consultants, to ensure our customers consistently receive the exceptionally high level of service that lies at the heart of Bravissimo.
You will hold effective and regular 121s with the team, to not only motivate and inspire your team, but to also celebrate success and drive engagement and wellbeing. You will play a key part in creating an environment for the team so that they are engaged and living the values through their actions and behaviours.
Supporting the training assistant with the planning and delivery of training to the existing team along with training for new starters, you will identify future potential and work together to succession plan for the future by developing and retaining the team.
Collaborating effectively with the wider business, continually building strong working relationships with teams in all areas including Warehouse, Shops, Brand and Product, you will provide feedback, ask questions to better understand how these areas link to your role and your team, to ultimately drive performance and customer experience.
Bravissimo Benefits
Up to 25 days holiday
The opportunity to buy up to 5 additional days holiday each year
Access to free and confidential 24/7 employee support from Retail Trust
50% discount on full priced items for you, your family & friends, up to a limit
Healthcare Cash Plan for you and up to 4 children through Medicash
Employer pension contributions up to 6%
Life Assurance
Great training and learning resources
Long service awards after 5 years service
Access to new and upcoming products, with the opportunity to provide feedback
Access to discounts at many retailers, day out destinations and gyms through Retail Trust and Medicash
About You
You should genuinely love helpingpeople and be passionate about delivering an excellent customer experience, whilst inspiring and motivating your team to do the same. You are agile and flexible and can change priorities quickly if this is the right thing to do to deliver, keeping customers at the heart of everything.
A flexible can do approach is a must, with a willingness to get stuck into whatever is needed to achieve success. You should be accountable and take ownership for all aspects of your role, be a confident communicator and have excellent organisation and planning skills.
You will be a self-starter with bags of enthusiasm, energy and positivity, be self-motivated and have a desire to contribute to Bravissimo s success and culture, both now and in the future.
Interested?
If this is something that really excites you, wed love to hear from you To apply, please submit your CV along with a letter which should include why you would like to work for Bravissimo, what about the role excites you and what you feel you could bring to the role if successful? To get started please click the Apply Now button.