Customer Service Advisor

4 months ago

Warwick, United Kingdom Baxi Heating Full time

Be a part of the movement and help shape a sustainable future for us all.

**Job Title**:
**Customer Service Advisor**

**Location**:
**Warwick (Hybrid available after training)**

**Working Hrs**:
**Full-Time (8am to 5pm, Mon to Fri)**

**Reporting Line**:
**Commercial Service Team Leader**

**Why work for Baxi?**

Baxi is a heritage heating and hot water solutions provider with big ambitions to change the way we think about and use energy. We’re focused on driving the conversations and spearheading the change that will enable us to make this happen. We have some of the best-known and trusted heating and hot water brands for residential and commercial customers including Baxi, Main, Megaflo, Remeha, Andrews Water Heaters, Potterton Commercial, Heatrae Sadia and Packaged Plant Solutions.

Our UK & Ireland business has led engineering breakthroughs and successfully adapted to be a leader in our industry for over 150 years.

Our established foothold in the heating manufacturing market with a well-respected product portfolio, an amazing army of people puts us in a position to lead the way for change and make a lasting mark on the industry. Do you have a passion and appetite for evolution? Come and join us

**Who will you be working with?**

Our Commercial Service Team are the interface between the business and our end users, colleagues, contractors and merchants.

**What will you be doing?**
- Working as part of the Commercial Service Team assisting and resolving a range of queries.
- Assisting with queries relating to warranty, commissioning, packages etc.

**About you**:

- Strong focus on providing a high level of customer service to our commercial customers, sub-contractors and colleagues.
- Comfortable learning and working with range of in-house systems.
- Attention to detail - ensuring systems are up-to-date and accurate.

We are looking for someone who is self-motivated, capable of working both individually and within a team, organised, and someone who has an excellent eye for detail.

**What we offer**:
Our package is made up of basic salary plus a variable incentive. We also offer 25 days holiday in addition to standard UK Bank holidays, income protection, a contributory pension, maternity, paternity sick pay schemes, staff discounts and more.

**Diversity and inclusion**:
We’re a heritage manufacturer that provides heating solutions to customers all over the UK. We know having a diverse workforce that reflects our mission and our expansive customer base is not only good for you, it’s great for us

We welcome each and everyone of the differences that make our people intrinsically unique and able to contribute to the growth and success of our organisation. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

**Flexible working**:
We understand that life gets busy and recognise that at different times in our working life, we may have different needs and priorities. At Baxi, we value the health, wellbeing and happiness of our team which is why we’re committed to continuing to explore opportunities to support flexible working patterns across the business to enable our employees to achieve a healthy work-life balance.

**Recruitment Agency notice**:
**We make the energy transition a reality.**

**Be a part of the movement and help shape a sustainable future for all. Come and join us

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