Guest Relations Manager

4 days ago

Witney Oxfordshire, United Kingdom Estelle Manor Full time

Who are we?


Please ensure you read the below overview and requirements for this employment opportunity completely.

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, theres a kids club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a hosted home, bringing people together that have plenty to say and nothing to prove.

Whats in it for you?

At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Birthday Wheel surprises. Nurture your well-being with stocked colleague spaces and daily Smart Fridges. Engage in forums shaping The Estelle Way and utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

  • Biannual company socials plus smaller social and sports groups.
  • Exclusive staff rates and F&B discounts across sister properties.
  • Estelleversary and Birthday Wheel gifting for all employees (including overnight stays and dinners).
  • Colleague spaces stocked with food, drinks and locally sourced coffee.
  • Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
  • Added protection of our pension, health cash plan and life assurance schemes.
  • 30 days holiday, inclusive of bank holidays, which increases with length of service.
  • Colleague Forums and Sustainability Committees to help create The Estelle Way.
  • Recommend-a-friend bonus scheme.
  • Uniform provided, cleaned, and pressed.
  • Onsite seamstresses to ensure your uniform is fitted and repaired.

As our Guest Relations Manager, you will passionately lead and mentor our host teams, ensuring the warmth and magic of Estelle Manor is carried across the estate. You will help to curate the member and guest journey throughout the Manor, striving to innovate, inspire and delight through delivering exceptional service. With a management background, ideally in a luxury food & beverage environment, you will be knowledgeable and charismatic, with a focus on developing your team to be the best they can be.

Who we are looking for?

  • A charismatic leader, passionate about delivering exceptional guest experience with keen attention to detail.
  • Ideally, experienced in food and beverage within a luxury hotel or premium brand.
  • Experience managing the daily operations, set up, standards, operating procedures.
  • Ability to perform under pressure and deliver results to deadlines.
  • Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests.

This is made up of a base rate of £40,000 per annum, plus inclusion in our tronc scheme.

INDHP


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