Guest Services Coordinator

4 weeks ago

Witney, Oxfordshire, United Kingdom Peverel Court Care Full time
Job Title: Guest Services Coordinator

We are seeking a highly organized and friendly individual to join our team as a Guest Services Coordinator. As a key member of our hospitality team, you will be responsible for delivering exceptional guest services in a caring environment.

Job Summary:

The Guest Services Coordinator will be responsible for:

  • Aiding and assisting residents and guests in all areas of hospitality, enhancing their stay and visit.
  • Upholding the excellent reputation of Peverel Court Care by challenging poor practice and taking action to address any identified shortfalls in performance.
  • Communicating with key stakeholders on matters of business and operational performance, with appropriate communication and attending regular meetings with respective parties.

This is a 40-hour per week role, with some weekends required. The successful candidate will receive a competitive salary of approximately £29,000 per annum.

Key Responsibilities:

The Guest Services Coordinator will be responsible for:

  • Promoting good working practices and performing duties competently and in accordance with company policies, ensuring a safe and secure environment for both residents and staff.
  • Dealing effectively with any accidents and following correct reporting procedures.
  • Demonstrating outstanding time management, problem-solving, organizational, and prioritization skills.
  • Excellent communication skills (both verbal and written), and confidence communicating with people at all levels, while maintaining confidentiality when required.
  • A strong service mindset and flexible can-do approach.
  • Strong judgment and decision-making ability.
  • Energy, enthusiasm, and confidence to take the initiative.

Peverel Court Care provides exceptional elderly care in exclusive settings, delivered by talented and compassionate people. We respect individuals and their contribution to society, and our approach to finding, developing, and retaining our staff, together with the personal surroundings of our properties, make us Peverel Court Care, the benchmark in premium care.

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