2nd Line Support Engineer

2 weeks ago


Carlisle, United Kingdom IT Talent Solutions Ltd Full time

2nd Line Support Engineer

Are you a professional and ambitious IT expert looking for your next challenge? Do you thrive in a fast-paced environment and have a passion for delivering top-notch technical support? If so, we want you on our team

We are a proactive IT support company seeking an experienced IT Support Specialist to become a vital part of our dynamic support team. In this role, you will work closely with a wider team, providing essential support to our clients both remotely and face-to-face. You'll play an integral role in ensuring our clients' hardware and software run smoothly, contributing directly to their success.

Key Responsibilities:

  • Proactive monitoring of IT systems
  • Installation & Configuration of hardware, software, and IT infrastructure
  • Diagnosing system errors and other issues
  • Help desk and incident management
  • Ensuring IT support processes are followed and documented
  • Troubleshooting and problem-solving to deliver exceptional customer satisfaction
  • Providing onsite and remote support

Essential Skills:

  • Active Directory
  • Microsoft Exchange 2007 - 2019
  • Microsoft 365
  • Microsoft Teams
  • VMware
  • WatchGuard Firewalls
  • ESET Anti-Virus
  • Azure
  • Networking
  • Windows Server 2012 - 2022

If you're ready to take your career to the next level and join a company that values your expertise, apply today



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