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2nd Line Support Engineer

2 months ago

Carlisle, United Kingdom IT Talent Solutions Full time
Are you a professional and ambitious IT expert looking for your next challenge? Do you thrive in a fast-paced environment and have a passion for delivering top-notch technical support? If so, we want you on our team
We are a proactive IT support company seeking an experienced IT Support Specialist to become a vital part of our dynamic support team. In this role, you will work closely with a wider team, providing essential support to our clients both remotely and face-to-face. You'll play an integral role in ensuring our clients' hardware and software run smoothly, contributing directly to their success
Key Responsibilities:
* Proactive monitoring of IT systems
* Installation & Configuration of hardware, software, and IT infrastructure
* Diagnosing system errors and other issues
* Help desk and incident management
* Ensuring IT support processes are followed and documented
* Troubleshooting and problem-solving to deliver exceptional customer satisfaction
* Providing onsite and remote support
*
Essential Skills:
* Active Directory
* Microsoft Exchange (Apply online only)
* Microsoft 365
* Microsoft Teams
* VMware
* WatchGuard Firewalls
* ESET Anti-Virus
* Azure
* Networking
* Windows Server 2012 – 2022
If you're ready to take your career to the next level and join a company that values your expertise, apply today