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Caseworker - Victim Support

2 months ago

Carlisle, Cumbria, United Kingdom Victim Support Full time

About the Role:

This is an exciting opportunity to join our team as a Caseworker at Victim Support, a leading charity that provides support to victims of crime. As a Caseworker, you will be working in a home-based setting, providing support to victims of crime in the Cumberland West area.

Key Responsibilities:

  • Manage a caseload of self-referrals or referred service users, delivering excellent services that support the commissioners and their service goals to victims.
  • Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions.
  • Undertake risk and needs assessments to address the specific needs of the client in line with VS operating procedures. To follow relevant safeguarding policies and procedures, working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns.
  • Provide information and advocacy to enable service users to navigate and understand the criminal justice process and ensure their rights are upheld in accordance with the Victims Code of Practice.

Requirements:

  • Experience of working with vulnerable adults and/or families.
  • Understanding and knowledge of an active commitment to promoting equal opportunities, inclusion and diversity.
  • Ability to work without direct supervision, prioritise work and deal with competing or conflicting demands/needs and interests in an organised and methodical manner.
  • Understanding of confidentiality and safe working practices, in accordance with safeguarding and data protection legislation.
  • Ability to needs assess, risk assess and empathise with the victim.
  • Good IT and administrative skills including the use of Microsoft Office packages.
  • High resilience and the ability to work under pressure.

What We Offer:

  • Flexible working options, including hybrid working.
  • 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays.
  • An extra day off for your Birthday.
  • Pension with 5% employer contribution.
  • Enhanced sick pay allowances, maternity and paternity payments.
  • High Street, retail, holiday, entertainment and leisure discounts.
  • Access to our financial wellbeing hub and salary deducted finance.
  • Employee assistance programme and wellbeing support.
  • Ongoing training and support with opportunities for career development and progression.