Internal Account Manager Customer Service Rep

2 weeks ago

Daventry, United Kingdom Gleeson Recruitment Group Full time
Join Our Client's Team as a Customer Account Manager

Are you passionate about building strong relationships and delivering top-notch service? Do you thrive in a dynamic, fast-paced environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Account Manager

What You'll Do:
  • Customer Relationship: Serve as the primary contact for your customers, anticipating their needs and providing tailored solutions. Your ability to connect with people will help you build deep, lasting relationships.
  • Financial Management: Ensure accurate customer billing and coordinate with Sales and Accounting for timely payments. You'll manage shipping costs and consolidate key financial information.
  • Order Management: Oversee and streamline order processes, from prepress projects to production estimates, ensuring everything aligns with our client's high standards.
  • Account Management: Analyze customer data, identify trends, and communicate insights to drive growth and customer satisfaction.
  • Complaint Resolution: Collaborate with the Quality Department to resolve customer complaints swiftly, ensuring complete resolution and customer satisfaction.
  • Continuous Improvement: Seek out opportunities to enhance processes and systems, contributing to our client's culture of continuous improvement.
  • Teamwork: Work closely with various departments, supporting the goals and objectives of the entire organization.
  • Compliance: Uphold our client's commitment to quality, safety, and process compliance in every aspect of your work.
What Our Client Offers:
  • Work-Life Balance: Enjoy alternative Fridays off, with a hybrid schedule that includes 3 days in the office one week and 4 days the next.
  • Professional Growth: Benefit from a 6-month educational program to master internal processes and products.
  • Dynamic Culture: Be part of a team that values safety, quality, and continuous improvement. Our client lives by their FLOW and First Time Right values.
Is This You?
  • At least 3 years of Customer Service experience, preferably in a manufacturing environment.
  • Strong proficiency in Microsoft Office, especially Excel.
  • Excellent analytical skills and attention to detail.
  • A proactive, solution-oriented mindset with strong organizational skills.
  • Effective communicator with the ability to connect with people at all levels.
  • A positive, team-oriented attitude, with the ability to thrive in a fast-paced environment.

If you're ready to take your career to the next level with a company that values your growth and well-being, we encourage you to apply

Apply today to be a key player in our client's success

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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