Customer Service Representative

7 months ago

Daventry, United Kingdom Ten Live Group Full time

**Ten Live Group are working in partnership with one of our clients, a global manufacturing company, to recruit for a Customer Service Representative on a full time permanent basis.**

**Work Pattern**:
Monday to Friday 8.45am - 5.15pm with an hour lunch (37.5 hours)

**We offer**:

- 3 schemes to choose from -_
- Flexible starting times - start early/start late - 7am/10am
- Condensed hours - working 10 days into 9 days - getting every other Friday off
- WFH - working 1 day a week from Home (Tuesday to Thursday)

On the job training

Cross departmental training

**Essential Requirements**:

- Excellent communication skills
- Team player with ability to work on own initiative
- Competent IT skills (Outlook, Excel and ability to learn bespoke management system)
- Previous customer service experience

**Job Description and Objectives**
- The job holder is responsible for the day to day management of the customer requirements.
- Reporting to the CS Manager the job holder is expected to deliver optimum customer service and be a key stakeholder in delivering value to the business.
- As a regular attendee of the CSR meeting you’ll be required to aid the decision making process and contributing towards best practice in the department.
- The CSR team is charged with delivering supply solutions in a cost effective and timely manner.
- Clear communication is key to success as the role requires regular dialogue with all customers and business functions.
- The CSR is responsible for delivering key business goals through excellent team-working.
- The role requires strong team-working skills and the day to day demonstration of the appropriate attitudes and behaviours, encouraging the delivery of individual and team objectives.
- The role requires high levels of organizational skills and time management to accurately project manage all customer orders.
- Improvements in individual and team performance must be based on a clear and agreed vision for the future, clarity of goals, focus and a sense of urgency.
- The job holder will project manage NPD through the business to meet the expectations of the customer, working within estimated time and cost.

**TASKS INCLUDE**.
- Daily management of the customer requirements.
- Accurately inputting all sales orders and job tickets.
- Contribute towards 100% checklist completion in the department.
- Project Manage all customer orders to meet customer expectations, working within estimated time and cost.
- Accurately updating and communicating any changes to the customer delivery date.
- Responsible for ensuring all artwork approvals and colour targets are received in a timely manner in line with the production schedule.
- Proactive communication to the top 25 customers and House accounts in all aspects of business, including regular telephone contact and accompanied visits.
- Awareness of any changes in technology / components relating to customer requirements.
- Maintenance of a safe environment and support for the site safety objectives.
- Attendance and proactive contribution to the CSR Team and Planning meetings.
- Individual ownership of the quality systems.
- Compliance to the site environmental standards and support for the site objectives.
- Creation of value through the delivery of our customer’s requirements.
- Adherence to training learnings to encourage a consistent “one way of working” approach to the day to day tasks.
- Conduct all business in accordance with Sox requirements.
- The pursuit of best practice by improving internal customer - supplier relationships.
- Individual resource management for the Radius system.
- Input and reaction to appropriate KPI data.
- Attendance and input into SNAP meetings.

**Goals -**
- Ensure business is conducted legally, ethically and within the law supporting the framework of ISO 14001(Environment) and OHSAS 18001(Health and Safety).
- Create a safe working environment and participate in local risk assessments and mitigation.
- Conduct the day to day business with integrity and accountability.
- Conduct business in accordance with SOX requirements.

**Job Types**: Full-time, Permanent

**Salary**: Up to £28,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- No weekends

Work Location: In person

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