Customer Service Representative

5 days ago


Daventry, United Kingdom The Recruitment Co Full time

**Customer Service Representative
Permanent position
Daventry
£24,000 per annum**
**Monday to Friday 8.45am -5.15pm**
**Flexible working Options also available - working week is 37.5 hrs per week**
**Person Requirements**:

- Excellent communication skills
- Team player with ability to work on own initiative
- Competent IT skills (Outlook, Excel and ability to learn bespoke management system)
- Previous customer service experience

**The Role**:

- Daily management of the customer requirements.
- Accurately inputting all sales orders and job tickets
- Contribute towards 100% checklist completion in the department
- Project manage all customer orders to meet customer expectations, working within estimated time and cost
- Accurately updating and communicating any changes to the customer delivery date
- Responsible for ensuring all artwork approvals and colour targets are received in a timely manner in line with the production schedule
- Proactive communication to the customers and house accounts in all aspects of business, including regular telephone contact and accompanied visits
- Awareness of any changes in technology / components relating to customer requirements

**3 schemes available**:

- Start early/start late - 7am/10am
- Working 10 days into 9 days every other Friday off
- Working 1 day a week from home (Tuesday to Thursday)

**CPDaventry**

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.



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