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Customer Service Representative

5 months ago

Daventry, United Kingdom Multi-Color Corporation Full time

**Job description**:
CSR SUPPORT - JOB DESCRIPTION AND OBJECTIVES

The job holder is responsible for supporting the CSR Team in their day-to-day duties, contributing to the development and advancement of the team. Reporting to the Customer Service Manager, the job holder is expected to complete tasks in a controlled and repeatable manner.

The position requires clear communication skills to successfully interact with multiple departments, working closely within the Sales pod system and conversing with customers.

CSR SUPPORT TASKS
- Raise new and repeat orders, with repeat/pre-wip jobs
- Updating the customer’s delivery date and communicating any changes to the customer/relevant departments
- Create new items and raise/amend proofing projects
- Approve new items and confirm match to instructions - Completing Customer Reports in a timely manner
- Obtaining label samples from the plate bags in Production - Housekeeping activities on Radius (superseding items, assigning rep/CSR info to customer accounts)
- Liaise with Pre-Press Team to request colour swatches and send to the customer
- Communicate with other sites within the MCC Group in relation to work transferring in or out of MCC England
- Attendance and contribution to the CSR Team meetings. - Input and reaction to appropriate KPI data
- Assist with collating KPI averages CSR SUPPORT CANDIDATE ATTRIBUTES
- Self-motivated, professional and trustworthy
- Ability to work to deadlines, prioritise tasks, be flexible and adaptive
- Highly organised with meticulous attention to detail
- Clear and confident communication skills - both verbal and written
- Ability to deal effectively and patiently with others
- Computer literate
- Excellent customer service skills
- Positive attitude to work and high level of commitment
- Ability to follow processes and instructions, helping to set best practices
- Confident and open minded

GOALS. INTEGRITY:

- Ensure business is conducted legally, ethically and within the law supporting the framework of ISO 14001(Environment) and OHSAS 18001(Health and Safety).
- Create a safe working environment and participate in local risk assessments and mitigation.
- Conduct the day to day business with integrity and accountability.
- Conduct business in accordance with SOX requirements.

PASSION:

- Support the change management process by delivering local and team objectives in a timely and structured manner demonstrating a positive attitude.
- Support customer brands by value engineering their products and offering differentiation through quality and service.
- Reduce the number of internal non-conformances through trending and the implementation of systemic fixes.
- Acknowledge individual endeavor and success.

CREATIVITY:

- Encourage continuous improvement by the development of local systems whilst working to Lean principles.
- Demonstrate creativity and flexibility through creative thinking. Encourage flair and forward thinking.
- Use the wider supply chain to bring about greater product offering.

PERSEVERANCE:

- Clearly communicate team and individual goals.
- Drive the business goals through the team and management forums demonstrating leadership and focus.
- Demonstrate the ability to accept mistakes as learning whilst discouraging repetitive errors.

ACHIEVEMENT:

- Differentiate Multi Color from its competition by delivering excellence in Quality, Cost management, Service and Technical excellence.
- Encourage a “Promotion from within” work environment by developing individuals and teams.
- Celebrate success with individuals and the wider team

**Job Type**: Fixed term contract

Contract length: 12 months

**Benefits**:

- Cycle to work scheme
- Flexitime
- Free parking
- On-site parking
- Referral programme

Schedule:

- Flexitime
- Monday to Friday