Customer Service Clerk

2 months ago

Daventry, United Kingdom DHL Supply Chain Full time

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: Transport Customer Services
Location: Daventry
Contract Type: Permanent (Full-Time)
Shift pattern: Mon-Fri 37.5hrs per week (09:00-17:00)
Criminal Check required: No
Customer Contract: JD Wetherspoon

**Salary**: £21,450

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changeswe're looking for you.

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, “Best Place to Work.”

If this sounds like a team you'd like to joinkeep reading.

We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include;
**Role Purpose**:

- To support the Customer Service Team by taking customer calls and investigating and resolving customer queries and complaints.

**Main Accountabilities**:

- Deal with site and outbase queries with regards to deliveries and product range.
- Take and process telephone orders from customer sites and input details onto the system
- Download customer orders and report to the relevant persons
- Confirm deliveries using an in-house system
- Process claims through the in-house system
- Contact customers to advise of changes to delivery schedules
- Investigate discrepancies with orders
- Liaise with internal departments to ensure that the customer requirements are met
- Input all relevant information into a report for management to analyse
- Conduct courtesy calls to customer sites on a regular basis
- Deal with delivery queries from internal and external customers
- Carry out any other reasonable request from Management
- Ensure that the Company is represented in a professional capacity at all times

You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:
**Requirements**:

- Experience working in a customer service environment
- Good communication skills verbal & written
- Flexible, able to cope with changing priorities and demonstrate ability to work on own initiative
- Honest and trustworthy
- Computer literate with good working knowledge of Microsoft Excel and Word
- Able to organise and prioritise tasks on a day to day basis to meet deadlines
- Attention to detail, ability to complete tasks accurately
- GCSE's including Maths & English grade C or equivalent

What will you get in return?

As a DHL employee you'll have access to a wide variety of benefits aimed at enhancing your wellbeing both at home and at work, from a free and confidential 24/7 GP Service and Employee Assistance Programme to affordable loans, cycle to work scheme and financial education. You and your family can access our benefits portal on the go, with hundreds of retail and lifestyle discounts including affordable refurbished and recycled technology and services such as free mortgage and Will advice. We also offer yearly free flu jabs and give you access to our Private Medical Insurance through AXA Health. All this and more are hosted on our Benefits platform which you will have access as a DHL Employee.

What you'll need to do next?

The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.

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